Twitch

Trust & Safety Incident Manager - EMEA

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What Twitch is looking for in applicants

About Us

Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We’re always live at Twitch. Stay up to date on all things Twitch on LinkedIn, Twitter and on our Blog.

About the Role

Trust & Safety is at the core of our efforts to keep Twitch a welcoming and safe place for people to build safe and inclusive communities that enable diverse, global creators to flourish.

Reporting to the Head of Risk Management, the Safety Risk & Compliance Manager (EMEA) will work with cross-functional stakeholders to respond to emergent risks to our community safeguards, avoid potential risks, and guide implementation of solutions in areas such as operations, products, and policy. You will coordinate with partners across Trust & Safety, Product, Partnerships, Communications, and Legal to drive response and review of safety incidents. Additionally, you will work asynchronously with teams across the globe to ensure delivery of corrective actions.

We look for the qualities of initiative taking and for those that have a passion for helping others fight fires with grace. We are looking for someone with a background in areas such as Trust & Safety, incident response, risk management, project management, or safety by design.

You Will:

  • Respond to safety incidents escalated from across the business, such as severe or trending harms to the community or breakdowns in our community safeguards
  • Coordinate between regional and global teams across multiple functions, including Safety Ops, Policy, Product, Engineering, Legal, Communications, and others to handle incident response and communication
  • Work well during high stakes and emergent situations, maintaining calm to methodically identify problems, develop solutions, and represent T&S in discussions
  • Analyze incident trends and data to identify areas of opportunity, driving improvements to policies, products, and procedures, including incident response
  • Promote awareness and avoidance of safety issues through safety-by-design reviews and creator conduct improvement plans
  • Use expert project management skills, driving clear, relevant goal setting and performance
  • Lead post incident reviews and analyses deliver scalable solutions to avoid recurrence of incidents

You Have:

  • BA/BS degree in a related field of study or subject matter experience in relevant fields, including trust and safety, policy, or legal within social media or technology industries
  • Experience handling and investigating high profile, emergent issues in the fields of trust and safety, incident response or risk management
  • Ability to work flexible hours to support global teams and on-call for occasional incidents on weekends
  • Mentally and emotionally able to deal with offensive or disturbing content
  • Experience at using data to guide solutions and illustrate impact of decisions
  • Experience working with issue/project management tools, such as JIRA or an equivalent

Bonus Points

  • Experience managing and growing an operational program
  • Knowledge of media, safety, and regulatory challenges and sensitivities
  • Proficiency with SQL, Tableau, or other data transformation/analytics techniques and business intelligence tools

Perks

  • Private Medical Insurance
  • Dental, Vision & Life Insurance
  • Pension Plan
  • Maternity & Parental Leave
  • Paid Time Off & Holidays
  • Commuter Benefits
  • Amazon Employee Discount
  • Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, etc.)
  • Lunch Served Four Times a Week
  • Free Snacks & Beverages

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

All offers are conditional on references, verification of the right to work in the UK, and successful background screening check. This will include previous employment verification, qualification verification (if relevant) and a relevant criminal check.

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What is Twitch looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
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