Ramp

Risk Operations | Customer Management

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What Ramp is looking for in applicants

Ramp is building the world's first finance automation platform designed to save businesses time and money. Ramp offers 5-in-1 software that consolidates corporate cards, expense management, bill payments, accounting, and reporting into one simple and free solution. More than 2,000 businesses are using Ramp for over $1 billion in annualized transaction volume. Customers include some of the fastest growing startups and unicorns like Ro, DoNotPay, ClickUp, and Applied Intuition, as well as established businesses across the US such as Bristol Hospice, Walther Farms, Douglas Elliman, and Planned Parenthood.

Founded in 2019 Ramp is NYC's fastest growing startup, having achieved a unicorn valuation of $3.9 billion in just over 2 years. Ramp has raised $620 million in funding from investors including Founders Fund, Stripe, Goldman Sachs, Coatue Management, D1 Capital Partners, Redpoint Ventures and Thrive Capital, as well as over 100 angel investors who were founders or executives of leading companies. Ramp is part of the Forbes Fintech 50 and Fast Company's Best Workplaces for Innovators program.

About the Role

As an early member of Ramp's Risk Strategy & Operations, you will develop, execute and maintain operational initiatives that manage credit and fraud risk for Ramp’s growing customer base. This role requires an understanding of risk management processes, the ability to analyze risk vectors such as credit and fraud risks, while managing customer needs. We take our responsibility to serve our customers’ commitment to their financial health seriously, and our approach is anchored in data-driven and systematic decisions to delight our customers.

What You’ll Do

  • Develop and execute Ramp’s risk management policies (payments, transactions, credit limit changes, collections)  across corporate credit card and bill pay products
  • Help Ramp scale effectively by handling risk related support requests over phone and email
  • Own a critical piece of the feedback loo to improve our risk user experience, including partnering with product and engineering to build best in class risk tooling to increase operational efficiency
  • Partner with data analysts to help develop KPIs and build monitoring dashboards
  • Work directly with internal and external stakeholders on documentation of processes, escalations, and risk updates across the organization
  • Have the ability to grow, develop and learn in a fast-paced, start-up environment

What You Need

  • Minimum 2 years of experience in Credit Risk Management, Fraud Risk Management or Underwriting
  • Experience within consumer/ corporate/ small business cards, payments, invoices, lending, or related industries
  • Excellent written and verbal communication skills
  • Strong background in customer support via email
  • Investigative and critical thinking skills
  • BA/BS from an accredited university

Nice to Haves

  • Experience in high growth startups
  • Experience building complex financial products
  • Strong background in customer support via phone
  • Knowledge of SQL or Python

Ramp Benefits (for U.S. based employees)

  • 100% medical, dental & vision insurance coverage for you
    • Partially covered for your dependents
  • 401k (including employer match)
  • Parental Leave
  • Unlimited PTO
  • WFH stipend to support your home office needs
  • Monthly wellness stipend
  • Annual education reimbursement
  • Relocation support

Want some tips on how to get an interview at Ramp?

What is Ramp looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
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How to land an interview at Risk Operations | Customer Management?
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