Vanta

Community Lead

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What Vanta is looking for in applicants
Vanta is on a mission to secure the internet and protect consumer data. Our security tools have been adopted by more than 2,000 companies including Lattice, Notion, Chili Piper, Clubhouse, Gem and more, mostly through word of mouth. 
 
We’re now looking for an experienced Community Lead to launch and scale a Vanta user community in order to facilitate collaboration and knowledge-sharing amongst our customer base, drive customer retention (a top company-wide priority), and brand loyalty. We’re confident that a bi-product of this community will strengthen Vanta’s thought leadership in the security startup space. You’ll have a very impactful role that directly ties to customer engagement and retention. 

You will .. 

  • Develop the overall global online and offline user community strategy for Vanta
  • Drive peer-to-peer collaboration and knowledge-sharing via a single online platform, as well as virtual, and in-person events
  • Partner closely with product, marketing, customer success, and support to build trust amongst the community 
  • Define ambitious and achievable goals for community growth, engagement, and retention
  • Build relationships with customers and establish a Community Champion program (identify leaders who can help grow and foster the community, and be external representatives)
  • Increase brand affinity and customer loyalty (via NPS and retention)
  • Promote the user community amongst Vanta’s customer base and security industry at large as a well-respected source of security and compliance knowledge-sharing and thought leadership
  • Identify common customer challenges and behaviors - be a voice for the customer internally by monitoring and tracking user sentiment, and routing feedback and requests to the appropriate teams

You might .. 

  • Develop the overall global online and offline user community strategy for Vanta
  • Drive peer-to-peer collaboration and knowledge-sharing via a single online platform, as well as virtual, and in-person events
  • Partner closely with product, marketing, customer success, and support to build trust amongst the community 
  • Define ambitious and achievable goals for community growth, engagement, and retention
  • Build relationships with customers and establish a Community Champion program (identify leaders who can help grow and foster the community, and be external representatives)
  • Increase brand affinity and customer loyalty (via NPS and retention)
  • Promote the user community amongst Vanta’s customer base and security industry at large as a well-respected source of security and compliance knowledge-sharing and thought leadership
  • Identify common customer challenges and behaviors - be a voice for the customer internally by monitoring and tracking user sentiment, and routing feedback and requests to the appropriate teams
Benefits & Perks:
  • Industry-competitive salary and equity
  • Medical, dental, and vision benefits 
  • Paid parental leave for all parents
  • 401(k) plan
  • Flexible work hours and location
  • Remote workspace stipend
  • Open paid-time off policy
  • 10 company paid holidays
  • Virtual team building activities, lunch and learns, and other company events 
For when we’re back in office:
  • Generous monthly stipend for Bay Area commute
  • New office in sunny Hayes Valley, San Francisco
  • Full kitchen with snacks and drinks supply
At Vanta, we are on a mission to secure the internet and we can’t do it alone. We are looking for smart and talented individuals to help us reach our goals. We are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.
 
About Us
 
We started Vanta in 2017 as Equifax had lost every American's social security number, Home Depot had leaked its customers' credit card numbers to hackers, and Facebook admitted that it irresponsibly sent user data to third parties who tried to influence the US election. It was clear that security and privacy had become mainstream issues, and that we all increasingly relied on cloud services to store everything from our personal photos to our communications at work.
 
Vanta's mission is to be the layer of trust on top of these services, and to secure the internet, increase trust in software companies, and keep consumer data safe.
 
We do this by building an automated head of security for technology companies, and we use that system to both help a company secure itself and to prove their security to others.
 
If we succeed in our mission, it should feel irresponsible for users to put data into a product that isn't certified by Vanta, and irresponsible for companies to collect data without using Vanta to secure and monitor themselves.

Want some tips on how to get an interview at Vanta?

What is Vanta looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
What are interviews for Community Lead like?
Interview processes vary by company, role and team. The best plan is to see what others have experienced and then plan accordingly.
How to land an interview at Community Lead?
A great first step is organizing your path to an offer. Check out Kiter for tools to get started!