Mynd

Maintenance Senior Team Lead

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What Mynd is looking for in applicants

About Mynd:

Mynd is a tech-enabled real estate company serving an $85B+ property management and real estate investment market. In the past few years, financial services disruptors like E-Trade, Schwab, and Robinhood have unlocked access to the stock market, minting a new generation of self-service investors. Yet we at Mynd believe that real estate remains the most powerful tool for building generational wealth. 

We’re on a mission to create happy homes and healthy investments by offering best-in-class investment management services and making SFRs as accessible and effortless as other types of investments. Investing in real estate can be intimidating, especially for first-time buyers. Plus, many potential investors don’t want to invest in real estate in their geographic area or have been priced out of competitive big city housing markets. Through localized operations in 25 markets across the US, and real-time insights via our platform, we remove the time, communication, and geographic barriers traditionally associated with real estate. Investors can now find, purchase, rent, manage, and sell single-family rental properties 100% remotely.

Mynd was named the #1 fastest-growing private company in the Bay Area by the San Francisco Business Times in 2020. We’ve attracted talent from Starwood Waypoint Homes, McKinsey, Shift, Better, BCG, One Medical, Zillow, Upwork, and Facebook. We’re backed by top VCs, including Lightspeed, Canaan, and Jackson Square, and just announced a $5 billion deal with Invesco Real Estate that will make us the largest buyer of single-family rental homes in the country. Most importantly, we’re a kind and fun team of innovators who truly enjoy ushering in a new generation of real estate investors

About the Role:

Mynd is looking for an experienced operations leader to organize, optimize, and scale its centralized Maintenance Hub team. This role will live within Mynd’s Property Services department, and the Senior Team Lead’s primary objective will be to ensure team members are providing stellar levels of service to the company’s regional departments, its owners, and its residents. The person in this role will be responsible for managing, developing, and growing a remote team that operates 24/7; optimizing team processes and performance; ensuring ruthless performance accountability; and personally executing on high-priority Maintenance Hub initiatives. This person must combine a service-focused mentality with a scaled operational mindset in order to achieve optimal outcomes for Mynd’s regions, owners, and residents. 

Responsibilities:

  • Oversee and scale daily Maintenance Hub operations, including team processes and performance
  • Provide reporting to upper management on team performance to ensure Service Level Agreements targets being met 
  • Optimize Mynd’s emergency response protocols and levels of service, ensuring high quality 24/7 coverage at scale
  • Provide high quality levels of repairs & maintenance coordination for all of Mynd’s regional teams, owners, and residents
  • Serve as a resource and escalation point for regional Property Management teams on all repair & maintenance issues
  • Personally provide exceptional customer service at all times 
  • Personally troubleshoot and solve repair & maintenance issues, while leading the team

Qualifications:

  • 4+ years experience leading, developing, and growing teams, including teams based remotely
  • Strong understanding of residential repairs & maintenance needs
  • Strong understanding of operational process optimization 
  • Excellent planning, organization, delivery skills and comfortable in high pressure situations
  • Ability to communicate effectively with internal stakeholders and external customers (both written and verbal)
  • Excellent interpersonal skills and effective communication to work successfully with a range of stakeholders including regional employees, field staff, office staff, executive leadership, and external customers
  • Willingness to do what it takes to succeed in a 24/7 customer service-driven business, including personally executing on tasks that need to be completed
  • Willingness to work remotely 
  • Player-coach mindset and approach to all problems
  • Experience leading a customer service-driven organization is a plus
  • Fluency in conversational Spanish is a plus
  • Humility is an absolute requirement
  • Bachelor’s Degree or higher preferred

Any offer of employment is conditioned upon the successful completion of a background investigation.

Covid-19:

Mynd is closely following the 2019 Novel Coronavirus Disease (COVID-19) and implementing processes that promote the safety of our employees, candidates, owners, residents and communities.  The health and safety of our employees and contractors around the world continues to be our top priority as we face the challenges associated with COVID-19.  Leaders across Mynd meet regularly to consider the evolving situation and are doing all we can to keep our teams healthy.

At Mynd, we encourage all of our team members to: 

  • Be Myndful
  • Always Be Entrepreneurial 
  • Earn Trust
  • Play Team First
  • Be an ‘A’ Player
  • Think Like An Investor 

As part of our dedication to diversity, Mynd is an Equal Opportunity Employer. Individuals seeking employment at Mynd are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.

Want some tips on how to get an interview at Mynd?

What is Mynd looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
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How to land an interview at Maintenance Senior Team Lead?
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