Opentable

Sr. Global Revenue Operations Analyst

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What Opentable is looking for in applicants

OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), powers reservations for the hospitality industry. OpenTable’s software seats more than 1 billion people per year and helps more than 60,000 restaurants, bars, wineries and other venues attract guests, manage capacity, improve operations and maximize revenue.

As an employee of OpenTable, you will be part of a global network that includes OpenTable and KAYAK's portfolio of metasearch brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined. Many employees are dedicated to one brand, but we all have the benefit of using each other's strengths and insights. Together, we're able to help people experience the world through dining and travel.

The Role

Reporting to the Revenue Strategy and Operations Director, this position is responsible for supporting a variety of sales and services related programs, initiatives, and analytics across North America, EMEA, and Asia Pacific. Candidates for this role must have experience manipulating large sets of data to discover trends and make recommendations. The role will work cross-functionally with multiple departments including executive leadership, sales, marketing, operations, finance, product, and data analytics to support the design, implementation and continued optimisation of multiple business needs. This includes delivering data-driven insights to internal partners to inform short and long term strategy and action plans. The ideal candidate will be able to recognise and understand the relationship between clean data, clear & efficient processes, and reporting.

The Sr. Analyst level position is expected to have an excellent understanding of the OpenTable Sales and Services organisation, or the ability to learn. You'll be able to navigate the roles, reporting, and reality of the business in the field. This position needs to have excellent communication, project management and data analysis skills and be comfortable building recommendations. Experience with Salesforce, Tableau, SQL queries, and a finance or analytics background preferred.

Responsibilities

  • Sophisticated analytics to support global Sales and Services decisions
  • Prepare & present data analysis for audiences ranging from field sales members to senior leadership
  • Make data-driven decisions: translate data sets into impactful insights, recommendations, dashboards, and reports for the larger sales and operations teams
  • Collect feedback and handle flow of inbound requests from the Global Restaurant Sales and Services (RSS) team for process and system enhancement requests; drive process optimisation and training
  • Evaluate and outline new sales & services territories
  • Build and maintain financial models, forecasts and dashboards for various business scenarios
  • Salesforce.com (SFDC) data stewardship and improvement; dashboard and report creation and upkeep; end user support and documentation management
  • Data management & process creation related to new products, features, and acquisitions

Skills

  • Advanced skills in Salesforce to communicate effectively with our Business Optimisation and Product teams
  • Lightning experience and/or Classic to Lightning migration experience preferred
  • Experience with external Salesforce add-ons involving forecasting and tracking is also a plus
  • Advanced Excel skills required, including proficiency with pivot tables and VLOOKUP. Equivalent Google Sheets experience preferred
  • Proficient with MicroStrategy analytics, including SQL queries
  • Operational experience in measuring and improving efficiency, utilisation, scale initiatives etc.
  • High energy and contagious enthusiasm. Willing to take on tough projects and be a peer leader in order to support growth
  • Shown strong verbal and written communication skills; including detailing business processes, use cases, and business requirements
  • Excellent analytical and reporting capabilities, problem solving, negotiation, task and project coordination, and organisation skills
  • Understanding of sales process within OpenTable, or equivalent sales process experience
  • 4+ years of experience in a sales, sales support, strategy or marketing role

Benefits

  • Generous paid vacation
  • Day off on your birthday
  • Company matched retirement plans
  • Health, dental and vision insurance plans
  • Flexible Spending Accounts
  • Headspace Subscription
  • Drinks, coffee, snacks, games
  • Flexible hours
  • Universal Paid Parental leave

Diversity and Inclusion

We aspire to have a workplace that reflects all of the diverse communities we serve. We know that when we have diverse teams we produce more creative ideas, products, and better outcomes for our team members. OpenTable/KAYAK is proud to be an Equal Opportunity Employer, and we welcome and encourage candidates from all backgrounds and experiences to apply for roles on our team. Whoever you are, just be you.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

 

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What is Opentable looking for?
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