Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We’re always live at Twitch. Stay up to date on all things Twitch on LinkedIn, Twitter and on our Blog.
The Quality Assurance team at Twitch Customer Experience is passionate about evaluating customer feedback and driving support improvements to ensure that the best customer experience is provided to our users. We are looking for a Quality Assurance Specialist to join our growing QA team.
As a Quality Assurance Specialist, you will help support the team to investigate qualitative data, identify customer experience gaps, and help expand audit coverage. You will assume an important role in performing quality assurance audits across multiple Customer Experience programs, evaluating customer sentiments, and delivering audit reports to summarize successes, misses, and trends in all supported areas. As the ideal candidate, you are highly organized, detail oriented, can communicate effectively, and have excellent project management skills. You will report directly to the Quality Assurance Program Manager.
We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status, or other legally protected status
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