Head of Community

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What Ramp is looking for in applicants

Ramp is building the world's first finance automation platform designed to save businesses time and money. Ramp offers 5-in-1 software that consolidates corporate cards, expense management, bill payments, accounting, and reporting into one simple and free solution. More than 3,000 businesses are using Ramp to process billions in annualized transaction volume. Customers include some of the fastest growing startups and unicorns like Ro, DoNotPay, ClickUp, and Applied Intuition, as well as established businesses across the US such as Bristol Hospice, Walther Farms, Douglas Elliman, and Planned Parenthood.

Founded in 2019, Ramp is NYC's fastest growing startup, having achieved a unicorn valuation of $3.9 billion in just over 2 years. Ramp has raised $620 million in funding from investors including Founders Fund, Stripe, Goldman Sachs, Coatue Management, D1 Capital Partners, Redpoint Ventures and Thrive Capital, as well as over 100 angel investors who were founders or executives of leading companies. Ramp is part of the Forbes Fintech 50 and Fast Company's Best Workplaces for Innovators program.

About the Role

Since launching in early 2020, Ramp has experienced exponential product-led growth. Unlike traditional finance tools, we generate a lot of customer love, primarily because the user experience is so much better. Over 2,000 businesses are using Ramp as their primary spend management tool with tens of thousands of users interacting with our platform every day. 

We’re now looking for a Head of Community who will foster this nascent community of Ramp users. The successful candidate will obsess over helping our customers engage with Ramp and each other in meaningful ways that encourage product adoption and increased customer engagement. This is a key role on Ramp’s Marketing team, which will be tasked with influencing critical business metrics such as product usage, Net Promoter Score, number and quality of support tickets, share of wallet and churn.

What You’ll Do

  • Develop and own Ramp’s community strategy which will encompass product education, customer events and digital forums. 
  • Build and manage a world class team who can execute on that strategy
  • You and your team will be the face and voice of Ramp to our community, capturing and sharing feedback from them, responding to their requests, driving consideration for our products, and programming community events
  • Obsess over how to effectively onboard, activate, educate and retain Ramp customers
  • Work cross functionally across marketing, product and GTM teams to ensure our community strategy is executed across our website, in our product and on relevant third party properties. You’ll also ensure customer needs are communicated back to the relevant internal stakeholders
  • Lead a team that produces high quality onboarding and educational content in multiple formats including video
  • Develop community led activations and activations in concert with our users
  • Produce webinars and other video content to educate and inform customers 
  • Launch and manage a digital forum for customers, to engage directly with Ramp and each other, as well as getting support and giving product feedback

What You’ll Need

  • Minimum 7 years experience in a similar marketing role e.g. content, product education, customer success etc. preferably in fintech, software or financial services 
  • Strong communication and project management skills with the ability to manage multiple stakeholders 
  • Experience building and managing a team of high-impact marketers
  • Excellent writing and editing skills
  • Ability to work under pressure and adhere to deadlines is essential
  • Self-motivated and able to thrive in a fast-paced and self-directed environment

Nice To Have

  • Experience in video production

Ramp Benefits (for U.S. based employees)

  • 100% medical, dental & vision insurance coverage for you
    • Partially covered for your dependents
  • 401k (including employer match)
  • Parental Leave
  • Unlimited PTO
  • WFH stipend to support your home office needs
  • Monthly wellness stipend
  • Annual education reimbursement
  • Relocation support

Want some tips on how to get an interview at Ramp?

What is Ramp looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
What are interviews for Head of Community like?
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How to land an interview at Head of Community?
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