Mynd

Service Manager - West Property Services

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What Mynd is looking for in applicants

About Mynd:

Mynd is a full-stack tech-enabled real estate management company serving the $86-billion-plus rental (SFR) sector. Headquartered in Oakland, Calif., Mynd was named the #1 fastest-growing private company in the Bay Area by the San Francisco Business Times in 2020. Beyond just property management, Mynd also helps both retail and institutional investors with buying and selling, financing, insurance, and more. Leveraging its proprietary technology and real time data, Mynd enables efficient operations at scale and has allowed for rapid market expansion into 24 markets. With 7000 units under management, Mynd is the first prop tech company of its kind to unlock the potential of a PMaaS architecture which combines technology and expert teams to deliver best-in-class services for investors. Mynd has a mission to create happy homes and healthy investments.

We’re always on the lookout for top talent. Mynd is not only made up of real estate professionals but also skilled individuals across a wide variety of industries — there is no ideal employee profile other than having a passion for active problem-solving and an impeccable work ethic. We seek those ready to hit the ground running, and those who want to join a team driven by data and by great customer experience. Join us!

We’re always on the lookout for top talent. Mynd is not only made up of real estate professionals but also skilled individuals across a wide variety of industries — there is no ideal employee profile other than having a passion for active problem-solving and an impeccable work ethic. We seek those ready to hit the ground running, and those who want to join a team driven by data and by great customer experience. Join us!

About the Role: 

We are seeking an experienced Service Manager, with an analytic skill set,  to join our Property Services team to focus on optimizing for scale, profitability, technical aptitude, and standardization across our Repairs & Maintenance operations. The person in this role will directly oversee a team of in-house technicians who are responsible for all self-performed service requests and resident turnover work. The Service Manager will also focus on providing positive customer experiences for our property owners and residents. Applicants must show a strong history of growing and developing teams, utilizing data to improve operational effectiveness and efficiency, and collaboration with senior management and executive leadership to achieve key results.

This role reports to Property Services Director and will travel to our East Coast properties up to 50% of the time.

Responsibilities:

  • The Property Services department is focused on delivering a positive customer experience while improving operational efficiency as evidenced by work completion times and effective cost management (labor & material). The Service Manager will be hands-on and will drive performance and accountability against our operating plan and KPIs. 
  • Utilizing analytics, reporting, and technology to improve operational effectiveness is critical. 
  • Managing a team of 7-10 self performing Maintenance Technicians, oversight of safety & injury protocol, Fleet Management. Duties include:
    • Optimizing team structure, scheduling, and managing for top performance
    • Mentoring, coaching and resource development to achieve scale
    • High profile escalation management
    • Drive technician utilization
    • POC for all Fleet Management related duties for our company vans and insurance renewals
  • Payroll processing, expense report reconciliation approval, service request review & approval
  • Manage escalations
  • Provide maintenance related technical support to team
  • Manage recurring safety & best practices training
    • Oversight of monthly safety meetings
    • Monitor and report on billable hours weekly
  • Collaborate and work cross-functionally in a team environment

Qualifications:

  • 5+ years of experience leading, developing, and growing teams
  • Experience with residential or commercial Repairs & Maintenance field operations
  • Strong analytical capabilities to evaluate deals and an understanding of fair and optimal pricing structures
  • Excellent planning, organization, delivery skills and comfortable in high pressure situations
  • Excellent attention to detail
  • Ability to communicate effectively with internal stakeholders and external customers
  • Excellent interpersonal skills and effective communication to work successfully with a range of stakeholders including regional employees, field staff, office staff, executive leadership, and external customers
  • Thrives in a fast-paced and startup environment
  • Tech savvy

Any offer of employment is conditioned upon the successful completion of a background investigation.

Covid-19:

Mynd is closely following the 2019 Novel Coronavirus Disease (COVID-19) and implementing processes that promote the safety of our employees, candidates, owners, residents and communities.  The health and safety of our employees and contractors around the world continues to be our top priority as we face the challenges associated with COVID-19.  Leaders across Mynd meet regularly to consider the evolving situation and are doing all we can to keep our teams healthy.

At Mynd, we encourage all of our team members to: 

  • Be Myndful
  • Always Be Entrepreneurial 
  • Earn Trust
  • Play Team First
  • Be an ‘A’ Player
  • Think Like An Investor

Diversity:

As part of our dedication to diversity, Mynd is an Equal Opportunity Employer. Individuals seeking employment at Mynd are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.



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What is Mynd looking for?
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