Director, Technical Documentation

Save to Kiter
What Chainalysis is looking for in applicants

Chainalysis is looking for a visionary documentation team leader who will evolve our technical writing efforts from start-up to maturity. 

The Director of Technical Documentation will have the opportunity to make an incredible impact by reshaping how we think about documentation as an organization through maturing our company’s documentation strategy, processes, and staffing models. The role suits those who have a bias toward action and impact and who are personally driven by the Chainalysis mission. We measure success by the retention and engagement of our technical writers, product engagement of our customers, and ultimately delivery against our content roadmap. When successful, you’ll know that you have delivered our customers an experience that has deepened their love for all that Chainalysis has to offer. 


In one year you’ll know you were successful if…

  • You are able to lead, develop, and mentor a growing team of Technical Writers
  • Developed a content roadmap that compliments our product roadmap and allows us to forecast staffing needs.
  • Developed OKRs and KPIs that help tell the story of our Documentation Team’s success
  • Reviewed current platforms (Jira, Zendesk Guide, Redocly) and services (Grammarly) and made recommendations on areas where we can improve the output of our efforts
  • Continuously improve Chainalysis’ documentation content in collaboration with engineers, product managers, and others.
  • Help developers and other members of the community successfully work with our products in a self-service model.
  • Participate in reviews and revamps of section or page content and structure.
  • Help review and triage incoming suggestions, corrections, and other content.
  • Improve the Chainalysis documentation site features and user experience in collaboration with engineers and other technical writers. These efforts might include the documentation site’s design, search, build process, feedback methods, SEO, visitor analytics, versioning, and other technical components.

A background like this helps:

  • You’ve managed and mentored a globally distributed team of 5+ Technical Writers.
  • You’ve defined, tracked, and reported on content metrics
  • You have experience conducting content audits
  • You can demonstrate a history of outstanding writing and editing skills and experience crafting content strategies
  • You have experience translating technical concepts into concise, easy-to-understand language
  • You have published content in content management systems like Zendesk Guide
  • You’ve crafted API documentation that has empowered developers to more easily understand how to work with API services
  • You have experience with docs-as-code tooling and environments



At Chainalysis, we help government agencies, cryptocurrency businesses, and financial institutions track and investigate illicit activity on the blockchain, allowing them to engage confidently with cryptocurrency. We take care of our people with great benefits, professional development opportunities, and fun.

You belong here. 

At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. Some of the ways we’re ensuring we keep learning are an internal Diversity Committee, Days of Reflection throughout the year including International Women’s Day, Juneteenth, Harvey Milk Day, and International Migrant’s Day, and a commitment to continue revisiting and reevaluating our diversity culture. 

We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. Additionally, if you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here. We can’t wait to meet you.  

Applying from the EU? Please review our Candidate GDPR Notice.


By submitting this application, I consent to and authorize Chainalysis to contact my former employers, and any and all other persons and organizations for information bearing upon my qualifications for employment.  I further authorize the listed employers, schools and personal references to give Chainalysis (without further notice to me) any and all information about my previous employment and education, along with other pertinent information they may have, and hereby waive any actions which I may have against either party(ies) for providing a reference.  I understand any future employment will be contingent on the Company receiving satisfactory employment references.

Chainalysis COVID-19 Policy - USA

All employees are required to have or obtain a COVID-19 vaccination as a condition of employment at Chainalysis, unless an exemption has been approved. All employees shall be required to report their vaccine status. All new employees shall be required to provide proof of their vaccination status prior to the start of their employment.  

Chainalysis COVID-19 Policy - EMEA
As an employer, Chainalysis is obliged to ensure a healthy and safe working environment. This means that we must try to prevent the coronavirus from spreading inside the workplace and all employees are obliged to follow the local regulations issued by the relevant health authorities.  

  • To help support a safe work environment, we encourage all employees in EMEA to get fully vaccinated against COVID-19.
  • Employees will not be required to attend an event or in-person customer meeting. 
  • Employees in the EU and the UK are allowed to travel internationally for internal meetings to any country deemed “green or amber” by the EU and the UK authorities. All attendees for Chainalysis in-person events or meetings will be required to adhere to the following guidelines:  
    • International travel will only be permitted if you receive approval from both your manager and Executive Leader
    • You must familiarize yourself and comply with any screening/safety protocols imposed by the entity/individual hosting the in-person meeting or event
    • You must comply with any and all safety guidelines and travel restrictions established by applicable law  
    • If you are in close or proximate contact with others at the event/customer site and test positive for COVID-19, you must immediately notify the People Team and avoid contact with others for 10 days

Chainalysis COVID-19 Policy - APAC
With circumstances changing on a regular basis and parts of our APAC team going in and out of mandatory lockdown, APAC will continue to follow country legislation and guidelines.

Want some tips on how to get an interview at Chainalysis?

What is Chainalysis looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
What are interviews for Director like?
Interview processes vary by company, role and team. The best plan is to see what others have experienced and then plan accordingly.
How to land an interview at Director?
A great first step is organizing your path to an offer. Check out Kiter for tools to get started!