OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), powers reservations for the hospitality industry. OpenTable’s software seats more than 1 billion people per year and helps more than 60,000 restaurants, bars, wineries and other venues attract guests, manage capacity, improve operations and maximize revenue. As an employee of OpenTable, you will be part of a global network that includes OpenTable and KAYAK's portfolio of metasearch brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined. Many employees are dedicated to one brand, but we all have the benefit of using each other's strengths and insights. Together, we're able to help people experience the world through dining and travel.
OpenTable’s Sales and Restaurant Relations team is dedicated to improving restaurants’ revenue potential by utilizing best in brand front-of-house management and online reservation technology. We are looking for people who are passionate about the restaurant industry and want to feel good about the products they sell and represent. This is high-adrenaline; client-facing sales role requires deep industry expertise, tried sales and account management ability with a particular appetite for closing deals and developing relationships with our current customers and a broad base of industry contacts.
In this role, you will:
Reporting to the Restaurant Services Team Lead, the Account Manager handles a best-in-class portfolio of restaurants across their assigned territory. You assume responsibility for the restaurant relationship after the sale and installation is completed along with being charged with maintaining a high client retention rate by improving customer happiness and driving deep utilization of OpenTable services. You will dedicatedly engage in face-to-face meetings with decision makers to consultatively deliver business reviews, provide training and education related to using OpenTable software and online marketing exposure. The position will serve as trusted advisor and primary point of contact for critical issue resolution for their respective portfolio. As an authority of their respective territory, you will collect feedback from restaurants to drive feature and functionality requirements for product upgrades and will assist management in devising account management plans and strategies specific to assigned territory.
Please apply if:
Diversity and Inclusion
We aspire to have a workplace that reflects all of the diverse communities we serve. We know that when we have diverse teams we produce more creative ideas, products, and better outcomes for our team members. OpenTable/KAYAK is proud to be an Equal Opportunity Employer, and we welcome and encourage candidates from all backgrounds and experiences to apply for roles on our team. Whoever you are, just be you.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
#LI - BB1
Enterprise Account Manager
Anywhere in the U.S. (Remote)
Technical Account Manager
San Francisco, CA, United States
Technical Account Manager
New York City, NY, United States
San Francisco, California, United States