Technical Program Manager, Incident Management (Remote)

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What Brex is looking for in applicants

Why join us

Brex is reimagining financial systems so every growing company can realize their full potential. As the financial OS, we’re building software and services in one place—disrupting long-entrenched institutions with products and experiences that better serve the ambitions of our customers.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Engineering at Brex

The Engineering team includes Data, IT, Security, and Software, and is responsible for building innovative products and infrastructure for Brex and our customers. We believe that engineers should accelerate the business through technology, and collaborate across multiple teams to accomplish that. 

Teams are autonomous, value inclusivity, eager to learn, teach and constantly improve how things work. The software we build today is the foundation for dozens of Brex systems in the future, so engineers have a strong sense of ownership and accountability and take pride in their craft. 

What you’ll do

As a Technical Project Manager focusing on Incident Management at Brex, you will work to manage and guide our incident response program. Incidents at Brex can have a direct financial impact on our customers, and handling them in a responsible, expedient manner is a core requirement for us to scale.

You’ll be working with engineering teams across the board, to not only improve how we’re responding to incidents, but also ensure we’re learning, and growing from the experiences. You’ll be in charge of understanding common trends, aggregating data, and presenting reports to leadership and the company at large, to truly impact change end to end.


  • Work with teams in and out of the engineering org to expand, grow, and evolve our incident response program. You will drive a culture of reliability and accountability.
  • Work directly with engineers on requirements for in-house tooling.
  • Define processes around internal and external communications to ensure the right information is delivered to stakeholders.
  • Own the IR training of new engineers joining Brex so they can be prepared for their on-call rotations.
  • Empower teams to respond, lead, and then reflect on incidents through regular postmortems.
  • Manage our post-mortem process to ensure high quality and timely action items are being implemented.
  • Analyze our incident data in Looker to understand patterns, trends, and advocate for increased focus in certain areas.
  • Regularly communicate to leadership and the broader organization.


  • Experience working on incident response programs or processes for a software development organization.
  • A strong understanding of modern incident response best practices.
    A passion for maintaining a culture of resiliency, and being able to espouse that throughout the organization.
  • Familiarity with analytics tools like Snowflake and Looker.
  • Exceptional verbal and written communication skills.

Bonus points

  • Strong writing skills 
  • Customer-focused decision-making approach
  • Experience with Docker/Kubernetes in a production environment
  • Experience managing services hosted on cloud infrastructure

Want some tips on how to get an interview at Brex?

What is Brex looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
What are interviews for Technical Program Manager like?
Interview processes vary by company, role and team. The best plan is to see what others have experienced and then plan accordingly.
How to land an interview at Technical Program Manager?
A great first step is organizing your path to an offer. Check out Kiter for tools to get started!