Collections Analyst

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What Opentable is looking for in applicants

This role will report to the Cash & Collections Manager North America and will be responsible for the following:

  • Track and collect payments due for assigned portfolio of approximately 9,000 restaurant accounts and generate weekly aging reports
  • Design and implement strategies to resolve collection and cash application issues
  • Manage outbound communication to customers via phone and email for delinquent accounts
  • Review credit memos and approve per company policy and procedures
  • Efficiently manage and resolve issues related to billing inquiries, account suspensions, and payment plans
  • Lead monthly meetings to review portfolio of accounts with management
  • Appropriately escalate any issues for high profile accounts in a timely manner for resolution
  • Accurately record all communication with customers in the appropriate CRM systems
  • Review customers’ information on 3 interrelated databases
  • Various ad hoc projects and reports


  • Accounts Receivable/Collections experience 2+ years
  • College degree preferred (or equivalent vocational qualification and/or relevant work experience)
  • Strong organizational skills: task prioritization, effective time management, able to multitask
  • Performs well under pressure and meets aggressive deadlines
  • Experience working in a rapidly changing environment, driving projects, and process improvements to completion
  • Ability to dive into detail, whilst remaining curious to the wider picture
  • Strong analytical, influencing, and problem-solving skills with a high level of attention to detail
  • Must possess excellent written and verbal skills
  • Intermediate Microsoft Excel skills
  • Highly numerate and able to present high level information from large quantities of data
  • Team player with strong customer service skills
  • Experience with Salesforce CRM and NetSuite accounting software is highly advantageous
  • Works under general supervision, within established work parameters, with few direct instructions
  • Accounting background preferred

About OpenTable

OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), powers reservations for the hospitality industry. OpenTable’s software seats more than 1 billion people per year and helps more than 60,000 restaurants, bars, wineries and other venues attract guests, manage capacity, improve operations and maximize revenue.

Since its inception in 1998, OpenTable has seated more than 2 billion diners in over 80 countries. The Company is headquartered in San Francisco, California, and the OpenTable service is available throughout the United States, as well as in Canada, Germany, Japan, Mexico, the UK and many more locations.

As an employee of OpenTable, you will be part of a global network that includes OpenTable and KAYAK's portfolio of meta-search brands including momondo, Cheapflights, Swoodoo, checkfelix and Mundi. Many employees are dedicated to one brand, but we all have the benefit of using each other’s strengths and insights. Together, we’re able to help people experience the world through dining and travel.

  • 4 weeks paid vacation

  • Day off on your birthday

  • Generous retirement plans

  • Awesome health, dental and vision insurance plans

  • Flexible Spending Accounts

  • No stupid meetings

  • Flexible hours

  • Regular team events/excursions

Diversity and Inclusion at OpenTable / KAYAK

We aspire to have a workplace that reflects all of the diverse communities we serve. We know that when we have diverse teams we produce more innovative ideas, products, services, and better business outcomes for our stakeholders.

OpenTable/KAYAK is proud to be an Equal Opportunity Employer and we welcome and encourage candidates from all backgrounds and experiences to apply for roles on our team.  Whoever you are, just be you.


#LI - BB1


Want some tips on how to get an interview at Opentable?

What is Opentable looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
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