Messagebird

Connectivity Support Specialist - APAC

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What Messagebird is looking for in applicants

Transform the communications world! Location? You decide!

We’re proud (and excited!) to be transforming the global communications landscape through our Omnichannel Platform-as-a-Service (OPaaS). 

Our Birds choose where they work from in the region we’re hiring in — this could be from one of our MessageBird hubs (Amsterdam, Singapore or Bogota) or remotely so long as it’s within a complementary timezone.... Want to work from a rural retreat? Sure, no problem! How about a bustling city getaway for a few weeks? Go ahead!

We understand that “life happens” and give you the freedom to choose the best environment for you to “get s**t done”. We expand our flock without geographical restrictions. This allows us to attract and assemble an industry leading team from a huge variety of backgrounds & cultures,  making us more nimble, creative, and efficient!

Connectivity Support Specialist | Remotely from APAC

Our colleagues in Support love puzzles and have a sense of urgency; whether that entails SMS and Voice troubleshooting and digging into the SMPP protocol documentation, and making sure customers keep sending traffic to us, whilst navigating around an ever-changing global telco landscape. 

You will have an understanding of the ins and outs of the cases you handle, while you’re also getting stuff done with internal stakeholders.  You are always aware and up to date on the latest changes or restrictions for SMS and Voice, and are able to connect these changes to issues raised by our customers.

What You’ll Do

  • You will support our Connectivity customers for SMS and Voice
  • You will work with our external partners and other internal sales and operations teams to ensure resolution of escalated issues.
  • You enjoy finding the cause of any problem our customers are facing and helping quickly resolve or providing a solution

What You’ll Bring

  • You have a minimum of 3+ years of SMS, Voice or Networking support experience, ideally within the telecommunications or SaaS industry
  • Experience supporting HTTP & SMPP
  • Understanding of SIP/RTP and VoIP
  • Proven experience in troubleshooting SMS and Voice connectivity issues.
  • You have great communication skills and can relay more complex technical concepts concisely.
  • Full professional proficiency in English (Speaking an additional language fluently is a plus)
  • You are available to work full time.
  • You are available for a maximum of 2 weekend days per 4 weeks #LI-REMOTE-APAC-Tier-2 #LI-JK1

What You’ll Gain

  • Work from anywhere
  • Generous stock options for all Birds
  • WFH set-up budget
  • State-of-the-art work gear
  • Learn from hundreds of the best minds in the business
  • Collaborate with diverse colleagues from over 55 countries (and counting)

LIFTOFF! 🚀

Life at MessageBird:

https://www.linkedin.com/company/messagebird-com/life/welcome/

We work fast, grow fast, build fast and focus on impact. We’re go-getters, industry leaders and roll-up-your-sleeves-and-make-it-happen kind of people. 

Ready To Fly?

Our cloud communications solutions make it possible for over 25,000 businesses to instantly connect with billions of devices worldwide, allowing them to speak with their customers in the same ways they talk to their friends.

Headquartered in Amsterdam, we operate across 10 international hubs and we’re proud to be a “Work Anywhere” company. Our unique and united culture is rooted in our team: a diverse flock of over 700 Birds who represent 55 nationalities and counting. We’re smart, fast, and hungry. Our potential for growth is limitless. You can learn more about our story and life as a Bird via #messagebird.

MessageBird is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills. 

Recruitment Privacy Statement: https://messagebird.com/download/pdf/MB-recruitment-privacy-notice%202020.pdf

Want some tips on how to get an interview at Messagebird?

What is Messagebird looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
What are interviews for Connectivity Support Specialist - APAC like?
Interview processes vary by company, role and team. The best plan is to see what others have experienced and then plan accordingly.
How to land an interview at Connectivity Support Specialist - APAC?
A great first step is organizing your path to an offer. Check out Kiter for tools to get started!