Customer Support Team Lead

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What Openphone is looking for in applicants
Do you love helping customers? Do you thrive in autonomous, fast-paced environments? Do you want to make a major impact at a high-growth startup?As a Customer Support Team Lead, you'll serve as a "player-coach", managing a team of support reps and serving as the escalation point for tricky customer questions and issues. Through performance management, regular 1:1s, and ongoing coaching and mentoring, you'll work directly with your team to design and scale our best in class customer experience.In this role, you'll have your hands in hiring, onboarding, training, process building, workflow optimization, and documentation. Alongside the Head of Support and other Support Team Leads, you'll serve as the voice-of-the-customer, gathering product feedback, feature requests, and other insights and escalating to the product team.

Want some tips on how to get an interview at Openphone?

What is Openphone looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
What are interviews for Customer Support Team Lead like?
Interview processes vary by company, role and team. The best plan is to see what others have experienced and then plan accordingly.
How to land an interview at Customer Support Team Lead?
A great first step is organizing your path to an offer. Check out Kiter for tools to get started!