Customer Success Manager

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What Vanta is looking for in applicants

You will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately successful and happy.

You will:

  • Onboard and support Vanta customers through the lifecycle of their security programs and audits
  • Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines
  • Become an expert on how Vanta helps our customers secure their businesses and prove its security with certifications like SOC 2
  • Provide insightful technical answers and recommend ways to get the most out of Vanta
  • Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors that may lead to renewals, expansion, and advocacy
  • Influence Vanta’s strategy and product priorities to drive adoption and retention by being the voice of the customer
  • Work cross-functionally to resolve customer business issues and work toward mutual goals
  • Manage the customer lifecycle from day 1 through renewal!

You have:

  • At least one year of experience in Customer Success at a SaaS company
  • Clear and thoughtful communication skills, with strong critical thinking ability 
  • Problem-solving ability and customer centric outlook 
  • High comfort level talking through loosely technical concepts with a technical audience
  • Proven track record of managing multiple concurrent projects
  • Experience working with cross-functional teams (Sales, Support, Product)
Benefits & Perks:
  • Industry-competitive salary and equity
  • Medical, dental, and vision benefits
  • Paid parental leave for all parents
  • 401(k) plan
  • Flexible work hours and location
  • Remote workspace stipend
  • Open paid-time off policy
  • 10 company paid holidays
  • Virtual team building activities, lunch and learns, and other company events

For when we're back in office:

  • Generous monthly stipend for Bay Area commute
  • New office in sunny Hayes Valley, San Francisco
  • Full kitchen with snacks and drinks supply

About Us

We started Vanta in 2017 as Equifax had lost every American's social security number, Home Depot had leaked its customers' credit card numbers to hackers, and Facebook admitted that it irresponsibly sent user data to third parties who tried to influence the US election. It was clear that security and privacy had become mainstream issues, and that we all increasingly relied on cloud services to store everything from our personal photos to our communications at work.

Vanta's mission is to be the layer of trust on top of these services, and to secure the internet, increase trust in software companies, and keep consumer data safe.

We do this by building an automated head of security for technology companies, and we use that system to both help a company secure itself and to prove their security to others.

If we succeed in our mission, it should feel irresponsible for users to put data into a product that isn't certified by Vanta, and irresponsible for companies to collect data without using Vanta to secure and monitor themselves.

Want some tips on how to get an interview at Vanta?

What is Vanta looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
What are interviews for Customer Success Manager like?
Interview processes vary by company, role and team. The best plan is to see what others have experienced and then plan accordingly.
How to land an interview at Customer Success Manager?
A great first step is organizing your path to an offer. Check out Kiter for tools to get started!