Conviva

Customer Success Engineer

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What Conviva is looking for in applicants

Have you streamed a program on Disney+, caught the latest binge-worthy series on Hulu, or tuned in for NFL highlights on social media? If the answer is yes, you have already benefitted from Conviva’s technology.

At Conviva, we create the technologies and standards driving industry transformation and streaming growth worldwide. It’s not about the data, it’s about what you do with it. As the leader in census, continuous measurement and engagement for streaming, Conviva measures in excess of 500 million unique viewers watching 200 billion streams per year with 3 trillion real-time transactions per day across more than 180 countries. Our platform is designed to deliver the insights our customers need to understand their business and focus on what matters. Join us as we make streaming better.

Conviva is seeking a Customer Success Engineer to help manage and grow some of Conviva's largest media, entertainment, and publisher accounts. Customer Success Engineers at Conviva serve as the trusted technical advisors for our customers. They improve value, offer advice, and grow accounts. As the complexity grows for both us and our customers, we are looking to our Customer Success Engineers to strategize and lead customers to solutions. This is done with use case discovery, Conviva evangelism, and oftentimes teaching the product to new users. A Customer Success Engineer must be ready to interact and have technical discussions with data scientists and engineers, then demonstrate the value of Conviva in business discussions with company executives. The goal is to enable our customers to become successful and enthusiastic Conviva champions. A Customer Success Engineer has a key role internally as well. You will be dynamic and highly cross-functional. Armed with key customer insight and knowledge, a Customer Success Engineer must regularly work with the sales, product, engineering, support, and marketing teams.

 

What you get to do: 

  • Discover and analyze individual customer goals and challenges and map those back to Conviva’s suite of solutions. 
  • Answer technical questions from prospects and customers regarding Conviva technology, features, solutions, and applications, as well as articulate Conviva technology and product positioning to both business and technical users. 
  • Present customized story-driven demonstrations aligned with key business value and solution differentiation. 
  • Nurture relationships with the client and help foster collaboration between Conviva teams and the clients’ teams, creating win-win environments.
  • Evangelize the value of Conviva’s solutions and help our clients extract maximum value from our services. 
  • Become a trusted advisor for the customer and help define their integration strategy.
  • Travel as required. 

 

What you bring to the role: 

  • Minimum 5 years experience working in customer-facing technical roles (in Customer Success, consulting, or related discipline).
  • Experience leading meetings and presentations in a pre-sales and/or post-sales capacity.
  • Strong networking and relationship building skills, with experience up-selling/growing accounts.
  • Excellent communication, presentation and consulting skills (i.e - strategic, technological) with a service-driven, sales mindset.
  • Ability to analyze and digest data to tell a cohesive story, as well as high capacity to learn new technology/terminology/products. 
  • Flexible, adaptable, organized, hungry to learn and grow.
  • Experience with statistical analysis, working with big data sets and advertising/media analytics a BIG PLUS.
  • Experience with data mining and data visualization to see beyond the numbers and enable customers to operationalize our data for the purposes of strategic planning as well as tactical root-cause analysis a BIG PLUS.
  • Working knowledge of OTT video delivery technology, is a plus.
  • Bachelor’s degree in computer science or related field.

 

Conviva is the leader in streaming media intelligence, powered by its real-time platform. More than 250 industry leaders and brands – including CBS, CCTV, Cirque Du Soleil, DAZN, Disney+, HBO, Hulu, Sky, Sling TV, TED, Univision, and WarnerMedia – rely on Conviva to maximize their consumer engagement, deliver the quality experiences viewers expect and drive revenue growth. With a global footprint of more than 500 million unique viewers watching 150 billion streams per year across 3 billion applications streaming on devices, Conviva offers streaming providers unmatched scale for continuous video measurement, intelligence and benchmarking across every stream, every screen, every second. Conviva is privately held and headquartered in Silicon Valley, California, with offices around the world. For more information, please visit us at www.conviva.com.

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What is Conviva looking for?
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