Manager, Customer Success EMEA

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What Gong is looking for in applicants
Gong unlocks reality to help people and companies reach their full potential. The patented Gong Revenue Intelligence Platform™ empowers customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, empowering revenue and go-to-market teams to determine the best actions for winning outcomes. Thousands of innovative companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow trust Gong to power their customer reality.  Our Customer Success Organisation is rapidly growing and we are excited to grow the CSM team with your addition! As a Manager, we’re looking for a creative, customer-centric, and experienced leader to manage our EMEA CSM team. Your leadership will have a direct impact on the growth and maturity in the region, the development of your team, and Gong’s operating principle of CREATING RAVING FANS. Our CSMs are trusted strategic advisors to senior revenue leaders who uncover business objectives and pains and strategically map those to Gong value. CSMs own overall customer relationships and drive engagement and adoption, mine and measure value, unearth and mitigate risk, and create customer advocacy. CSMs drive quarterly metrics around portfolio net revenue retention, business reviews, product utilization, and more.

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What is Gong looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
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