Technical Program Manager - Data Labeling and Human Feedbaack

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What Openai is looking for in applicants

About the Team

The goal of the Applied AI team is to turn OpenAI’s technology into useful products. We see this as a path towards safe and broadly beneficial AGI, by gaining practical experience in deploying these technologies safely and making them easy to build with.

In summer 2020, we introduced GPT-3 as the first product on the OpenAI API, allowing developers to integrate its ability to understand and generate natural language into their product. The MIT Technology Review listed GPT-3 as one of its 10 Breakthrough Technologies of the past year (alongside mRNA vaccines!).

Recently, we introduced Codex, a new product that can translate natural language to code. Instagram’s co-founder called Github Copilot, an early product powered by Codex, “the single most mind-blowing application of ML I’ve ever seen.”

About the Role

Our ability to train increasingly more capable and safer models depends on collecting high-quality labelled data. These data collection efforts also power our API’s anti-abuse and safety filters. We are looking for a Technical Project Manager to drive strategic and operational initiatives to help the Applied AI team unlock as much value and insight as possible from labelled data.

The right individual will ensure high-quality execution of the labelling pipeline. This includes partnering with researchers and product managers to design labelling tasks that support the team’s objective, owning relationships with and project managing our labelling vendors, and developing workflows and quality metrics. 

In this role, you will:

  • Work with product, research, and engineering teams to design labelling tasks that help us achieve our product goals.
  • Own quality assurance for data-labelling, including surfacing edge-cases and ensuring the downstream usability of the data for technical teams.
  • Own relationships with external partners and service providers (e.g., major labelling companies and specialized experts) to deliver excellent data-labelling quality.
  • In partnership with technical teams, develop a comprehensive set of metrics that accurately measures the quality of human feedback and optimizes performance.
  • Develop project plans that account for timelines, budgets, project goals, and other key priorities and constraints. 
  • Project manage the delivery of particular data-labelling workflows to ensure technical needs are met.
  • In partnership with technical teams, determine and oversee appropriate processes for refreshing labels and assessing model drift throughout the labeled-data lifecycle.
  • Work cross-functionally with research, engineering, policy, HR, finance, legal, security (and more!) to ensure we’re thoughtfully balancing technical and organizational needs.

You might thrive in this role if you have:

  • Experience developing tasks workflows and defining quality metrics for an outsourced or contract labor force.
  • Experience partnering with highly technical teams, ideally at technology or related companies.
  • Experience managing external partners and contracted workforces in a technical field.
  • Excellent cross-functional collaboration skills, and a specific flair for balancing needs across technical and operational teams.
  • Excellent written and verbal communication skills.
  • A curious mind and a kind personality.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

Benefits and Perks
  • Medical, dental, and vision insurance for you and your family
  • Mental health and wellness support
  • 401(k) plan with 4% matching 
  • Unlimited time off and 18+ company holidays per year 
  • Paid parental leave (20 weeks) and family-planning support
  • Annual learning & development stipend ($1,500 per year)
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via

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What is Openai looking for?
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