Vercel

Project Manager, Customer Success

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What Vercel is looking for in applicants

About Vercel: 

At Vercel, we are building an open-source developer tools platform that enables developers to build and iterate on the web without sinking time and money into DevOps. We are a remote-first and globally distributed team and we want to shape the future of the web by making cloud computing accessible to everyone. Our philosophy is based on the principles of learning, collaboration, transparency, experimentation, and passion.

  • We are goal-driven and dedicated
  • We use our own tools every day
  • We thrive together with our community
  • We are customer-obsessed
  • We believe in people's ability to grow

 

About the Technical Project Manager, Customer Success  Role:

As a Technical Project Manager, Customer Success at Vercel, you will be responsible for helping to coordinate, manage, and perform specific project tasks to ensure that desired timelines, budgets, and project expectations are met.  You will manage projects and projects cross functionally in collaboration with Sales, Marketing, Engineering, and other groups in the business.

 

What You Will Do:  

  • Spec and source people to work on tasks for internal and external CS projects
  • Track the progress of projects ensuring visibility for the CS Director at all times
  • Provide feedback and CS impact on external projects to ensure a smooth launch
  • Write and maintain internal documentation, process, and policies
  • Handle the approval and administration of department expenses
  • Work with management to continually refine hiring forecasts and department goals
  • Create job specifications, and handle the interview process for CSMs
  • Conduct onboarding and training for all new CSMs
  • Help prepare metrics, slides, and reports ahead of meetings, evaluating any anomalies
  • Represent CS within meetings, keeping track of key topics and action points



About You:

  • You have rolled out SaaS products and features
  • You have been working in customer facing roles at SaaS and/or B2B companies for 5+ years
  • You possess an eagerness to build processes from the ground up in a startup environment
  • You practice strong independent problem solving skills
  • You have a commitment to clear and fast communication with both clients and colleagues



Bonus If You: 

  • Have worked in a startup environment, building processes and programs from the ground up
  • Have experience with software development
  • Thrive in ambiguity and seeks to gain clarity

 

Benefits:

  • Competitive compensation and stock options
  • Inclusive Healthcare Package
  • Flexible working style - 100% remote, with teammates located throughout the globe 
  • Learn and Grow - we provide mentorship and send you to events that help you build your network and skills 
  • Unlimited PTO - 4 weeks recommended per year. Take time when you need it. 
  • Generous Gear Credit

 

Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description. 



Want some tips on how to get an interview at Vercel?

What is Vercel looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
What are interviews for Project Manager like?
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How to land an interview at Project Manager?
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