What is Calendly?
Calendly takes the work out of scheduling so our customers have more time to work on what’s really important. Our software is used by millions of people worldwide—with hundreds more signing up every day. To maintain this exciting growth, we’re looking for top talent to join our team and help shape the future of our product.
Why join Calendly’s Customer Experience team?
Calendly is looking for a Product Specialist to join our fast-growing team! The Product Specialist is responsible for being on the front lines of customer support issues during EST working hours (see available shifts). You will resolve tickets promptly and effectively by maintaining expert-level product knowledge. You will have the opportunity to participate in Calendly support initiatives and you will be measured by personal and team goals & metrics. Many customers have experienced the value of Calendly firsthand, and our team makes a huge impact on that experience. In order to stay at the top of industry customer service standards, we need to continually grow our team.
Our ideal candidate will be comfortable in a fast-paced, high-volume, email and chat based customer support environment. This role will require product expertise, exemplary time management skills, critical thinking about problem-solving, and effective communication throughout the customer experience. Due to the hours of coverage, it is imperative that the person in this role exercise good, professional judgment and be able to thrive in a relatively self-sufficient context. We're looking for self-starters who are curious and intrinsically motivated to make an impact.
Currently our support team works Monday-Friday, however in April 2022 we will shift to cover weekend hours - either Sunday-Thursday or Tuesday-Saturday each week.
* 11am - 8pm EST
Calendly is proud to foster a remote-first but not remote-only work environment, meaning our team members work 100% remote but also have access to WeWork and coworking space locations, as well as various in-person team events and semi-annual all-company retreats. Calendly is currently registered to employ in many, but not all states, and therefore candidates must be located or willing to relocate to one of the states in which we are hiring this role. The Product Specialist I role is currently hiring in: Georgia, Florida, Texas.
What are some of the high impact opportunities you’ll tackle?
This opportunity is for you if you have/are:
Calendly is registered as an employer in many, but not all, states. If you are not located in or able to work from a state where Calendly is registered, you will not be eligible for employment.