Openphone

Technical Support Specialist

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What Openphone is looking for in applicants
Do you love helping customers? Do you thrive in autonomous, fast-paced environments? Do you want to make a major impact at a high-growth startup?We're looking for an experienced Technical Support Specialist to join as a founding member of our technical support team. As the Technical Support Specialist at OpenPhone, you’ll work autonomously to help troubleshoot and resolve tricky situations and product bugs. Alongside the customer support team team, you will work to assist hundreds of customers weekly, making sure they get the most out of using OpenPhone by answering any questions and troubleshooting technical issues.You'll also collect product insights to help the engineering and design teams create the best product for our users. Here is a post about how we do it if you're curious. While your core responsibilities revolve around helping customers, you'll also work on projects to design and scale our customer experience team.

Want some tips on how to get an interview at Openphone?

What is Openphone looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
What are interviews for Technical Support Specialist like?
Interview processes vary by company, role and team. The best plan is to see what others have experienced and then plan accordingly.
How to land an interview at Technical Support Specialist?
A great first step is organizing your path to an offer. Check out Kiter for tools to get started!