Robinhood

Fraud Instructional Designer

Save to Kiter
What Robinhood is looking for in applicants

Join a leading fintech company that’s democratizing finance for all.

Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

Just as we focus on our customers, we also strive to create an inclusive environment where our employees can thrive and do impactful work. We are proud of the competitive products and company culture we’ve built and have been recognized as:

  • Forbes Fintech 50 2021
  • Glassdoor Best Places to Work 2021 
  • Inc. Best-Led Companies 2021
  • TIME 100 Most Influential Company 2021

We’re growing and looking for...

We continue to hire Robinhoodies at a rapid pace to drive this journey, and with that growth comes necessary change. We’re seeking culture builders and curious thinkers looking to co-author the next chapters of our story. We’re in build mode, majorly expanding our team while also growing up as a company. Joining now means helping shape our structures and systems, then taking part as we launch into our ambitious future.

Check out life at Robinhood on The Muse!

About the team

Robinhood’s Fraud Operations team is critical to supporting the growth of Robinhood and supporting our customers when they experience a fraud incident. The team conducts various types of investigations, including both reactive and proactive. 

As a content developer for Fraud Operations, you’ll leverage your product expertise to ensure our new associates learn and give to the mission. This means you’ll have to be proactive and be willing to improvise -- you’ll spend a good amount of time preparing content and iterating upon our existing program. Your notes and insight from each iteration of the program will help it evolve and adapt.

What you’ll do day-to-day:

  • Build and maintain operational Standard Operating Procedures (SOP), policies, reusable customer messaging (macros),training content, and functional-specific knowledge base articles for more sophisticated business functions
  • Consult and collaborate with Fraud Operations and Fraud Support Managers, Product Operation Managers, and Business leaders to ensure content needs are met and identify gaps
  • Identify continuous improvement processes for how content is built, delivered, and maintained (structure and findability)
  • Use systems level thinking to organize and analyze digital content to improve the end user experience with findability, searchability, usability and accessibility
  • Conduct industry research to incorporate new design features and keep pace with industry trends
  • Evaluates trainee performance
  • Provides written evaluations of employee performance to management as required
  • Maintains accurate training records
  • Proactively identifies training needs within our organization
  • Schedule and plan out career development trainings related to Fraud Operations skill leveling
  • Proactively mentor agents who exited training with training gaps to set them up for success with their new manager

About you:

  • 3+ years of experience developing training content
  • Outstanding writing and communication skills
  • Strong relationship management and leadership skills with a track record of operating in a cross-functional environment
  • Resourcefulness, persistence, and ability to thrive in fast-paced, entrepreneurial and ambiguous environments
  • Exhibits strong project and program management and prioritization skills
  • Comfort working with geographically distributed teams
  • Bias to action and a desire to iterate and improve
  • Consistent track record at delivering timely and accurate information in a fast-paced environment
  • Excellent critical thinking, problem solving, mathematical skills and good judgment

Bonus points:

  • SIE, Series 7, 9/10, 4, 24, CFE, CAMS or others
  • Experience in finance, fraud, or financial crimes

We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please visit rbnhd.co/applicant-privacy.

Robinhood's benefits include generous time off, 401(k) participation with employer match, comprehensive health coverage, a health savings account (HSA), wellness benefits, backup childcare and education stipends (all benefits are subject to applicable taxes and based on eligibility).

Want some tips on how to get an interview at Robinhood?

What is Robinhood looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
What are interviews for Fraud Instructional Designer like?
Interview processes vary by company, role and team. The best plan is to see what others have experienced and then plan accordingly.
How to land an interview at Fraud Instructional Designer?
A great first step is organizing your path to an offer. Check out Kiter for tools to get started!