Technical Social Media Associate - Engagement

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What Mongodb is looking for in applicants

The database market is massive (IDC estimates it to be $121B+ by 2025!) and MongoDB is at the head of its disruption. At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

We’re looking for a Social Media Associate to focus on directly engaging with the MongoDB Developer Community through our social media channels. You will report directly to the Sr. Social Media Engagement Manager and work closely with the rest of the Social Media Team to respond to the community in real time on social media. This is a unique opportunity for someone who has deep empathy for developers and a background working directly with customers or the public to resolve technical issues.  

This role can be based out of our Sydney office or remotely in the Australia region.

What you’ll do

  • Monitor and respond to posts about MongoDB on networks including Twitter, Facebook, LinkedIn, YouTube and others
  • Work with the rest of the social media team to help in the planning and development of promotional campaigns and initiatives
  • Assist other MongoDB employees with best practices on social media and help communicate company social media policies
  • Reflect the brand voice and company values in all communications, exhibiting empathy, and a genuine desire to assist others

Who you are

  • Someone with a love for technology and a passion for learning new things
  • A great communicator who can handle tough conversations while exhibiting empathy and patience
  • Great at working independently and within a tightly knit team environment
  • Experienced working directly with customers to solve problems
  • Comfortable with fast-paced work and cool in a crisis
  • Someone with 1+ years of experience in technical support roles preferably with experience with social media, live chat, or ticket based systems

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.


Want some tips on how to get an interview at Mongodb?

What is Mongodb looking for?
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