Head of Customer Strategy

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What Mongodb is looking for in applicants

The database market is massive (IDC estimates it to be $121B+ by 2025!) and MongoDB is at the head of its disruption. At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

MongoDB is the leading modern, general-purpose database platform. Headquartered in New York, with offices across North America, Europe, and Asia-Pacific, MongoDB is one of the fastest-growing enterprise software companies in the world.

We are hiring a Head Of Customer Strategy to support the SVP Customers and the strategic transformation project we are undertaking. This is a meaningful role, as this person is responsible for crafting and executing critical initiatives and operational programs in close partnership with the SVP Customers and other leaders across the company. Specifically the responsibilities are:

  • Serving as strategic advisor and counsel to the SVP Customers
  • Enabling the success of leadership teams and the Customer Success & Cloud Teams as a whole
  • Assuming day-to-day responsibility for strategic projects and initiatives
  • Creating and managing relationships to enable leadership success

This person will be encouraged to work end-to-end on projects that include a range of operational decisions and initiatives, growth strategies, process re-engineering, enablement initiatives, and driving executive communications with internal and external partners.

Consequently, this is an outstanding opportunity as this role will give this person direct exposure to the SVP Customers, CRO, global sales leaders and the wider executive team, and contribute to the company’s overall strategy and help drive its successful execution.

We are looking for someone who is a strategic problem solver, an effective influencer, a great communicator, has some degree of technical acumen and the ability to deeply understand our business and rapidly demonstrate impact and value to the organization. The ideal candidate has a combination of strategy, sales and technology market experience and is able to thrive in high growth, fast-paced environments taking care of ambiguous and often sophisticated problems.   We are looking for someone who is smart, passionate, wants to learn and is results focused.

This role will be Fully Remote.

Ideal Candidate Profile

  • 3+ years of management consulting experience
  • Experience in sales, customer success or customer strategy desirable, ideally in the technology sector 
  • Master degree or MBA with high academic achievement required
  • Strong in analytics, critical thinking, and reasoned judgment
  • Phenomenal relationship builder and able to connect with people reporting into the SVP Customers and others across the organization to influence outcomes
  • Great teammate who can work with individuals from different backgrounds across the organization
  • Strong communicator (spoken and written)
  • Expands a team’s bandwidth by integrating themselves quickly and assessing issues that serve as barriers to operating at maximum efficiency
  • Ability to make sound decisions in a fast-paced, changing environment with limited data
  • Demonstrates a high level of accountability married with a huge sense of urgency
  • Ability to work independently with limited mentorship and support
  • Incredibly well organized

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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What is Mongodb looking for?
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