Robinhood

Vendor Partner Learning Manager

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What Robinhood is looking for in applicants

Join a leading fintech company that’s democratizing finance for all.

Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

Just as we focus on our customers, we also strive to create an inclusive environment where our employees can thrive and do impactful work. We are proud of the competitive products and company culture we continue to build and have been recognized as:

  • Glassdoor Best Places to Work 2020
  • TIME100 Most Influential Companies 2021
  • Fortune Best Workplaces in Financial Services & Insurance™ 2021 and Fortune Best Workplaces for Millennials™ 2021

We’re growing and looking for...

We continue to hire Robinhoodies at a rapid pace to drive this journey, and with that growth comes necessary change. We’re seeking culture builders and curious thinkers looking to co-author the next chapters of our story. We’re in build mode, majorly expanding our team while also growing up as a company. Joining now means helping shape our structures and systems, then taking part as we launch into our ambitious future.

Check out life at Robinhood on The Muse!

About the team:

As a member of the learning and quality (CX) team this role provides more structure and support for the deployment and adoption of learning initiatives across our Vendor Partner Network. You will lead a team of learning specialists responsible for enabling the service partner network to optimally deliver programs supporting site optimization, while adhering to a high-degree of regulatory compliance and quality.

In your role as Vendor Partner Learning Manager, you will work closely with new & existing vendors to ensure learning programs are delivered consistently across the network and that site performance is optimized. Your involvement will drive operational excellence at the site level and drive a positive impact on customer experience metrics.

What you’ll do day-to-day:

Drive initiatives to better identify and address performance opportunities across our many service partner sites. Build mechanisms to report findings to our internal L&Q & CX teams.

  • Effectively build out and handle day-to-day training adherence processes at vendor sites globally. Ensure adherence to internal procedures & regulatory requirements.
  • Cultivate a culture of integrity, customer advocacy, personal development, and regulatory compliance on your team and beyond.
  • Create action plans to increase the scope of the Vendor Learning Specialist team. Develop a playbook to onboard new vendor sites & upskill existing sites to new mediums.
  • Lead initiatives to improve agent performance at all vendor sites.
  • Partner closely with Vendor Managers and cross functional teams to establish initiatives that drive performance within the vendor network.
  • Develop reports & trend analysis that supervise performance at the agent, team & site level. Communicate trends to key partners on a regular basis.

About you:

  • Experience in learning effectiveness and trainer readiness preferred
  • In depth knowledge of training processes and procedures
  • Passion for developing teams and a strong management toolkit with a reputation for leaving thriving employees in your wake
  • Excellent critical thinking, problem solving, and sound judgment
  • Strong intuition for business and ability to collaborate with executive management
  • Steadfast integrity and strong dedication to professionalism
  • Strong written and verbal communication skills
  • Attention to detail and strong analytical skills
  • Ability to think critically and apply logical problem-solving skills to isolate and resolve issues
  • Strong customer orientation and passion for delivering high quality standards

Bonus points:

  • Bachelor’s Degree from an accredited institution
  • Series 7, 63, 24 and/or 9/10
  • 3+ years proven experience leading teams in learning and development
  • Interest in and familiarity with financial services and the stock market

We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please visit rbnhd.co/applicant-privacy.

Robinhood's benefits include generous time off, 401(k) participation with employer match, comprehensive health coverage, a health savings account (HSA), wellness benefits, backup childcare and education stipends (all benefits are subject to applicable taxes and based on eligibility).

Want some tips on how to get an interview at Robinhood?

What is Robinhood looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
What are interviews for Vendor Partner Learning Manager like?
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How to land an interview at Vendor Partner Learning Manager?
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