Doma

Title Production Administration Team Lead

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What Doma is looking for in applicants

Build the solution that transforms the real estate industry! 

Want to infuse a $34B sector of the insurance and real estate industry with predictive analytics and a tech-forward customer experience? Yearning for a startup culture within a profitable nationwide company? Join Doma and send an entirely new type of real estate model into the wild. 

About Us 

Doma and its family of brands - States Title, North American Title Company (NATC) and North American Title Insurance Company (NATIC) - offer solutions for lenders, real estate professionals, title agents, and homeowners that make closings vastly more simple and efficient, reducing cost and increasing customer satisfaction. 

Our Values 

  • Customer Obsessed – We always put our customers first. 
  • Solution Driven – We solve problems that other people are afraid to. 
  • People leaders – We grow all of our people into leaders. 
  • One Team – We believe inclusion and teamwork produce the best results. 
  • Direct with Respect – We communicate with honesty and respect to our colleagues, customers, and partners. 

POSITION CAN BE REMOTE IN THE US BUT MUST HAVE EXTENSIVE FLORIDA TITLE SEARCH/EXAMINATION EXPERIENCE TO BE CONSIDERED.

 

The Opportunity

Principal Duties and Responsibilities:

  • Work with Operations Manager to ensure production goals and service levels are met.
  • Train, coach, and mentor staff to meet current and future business requirements.
  • Assist in developing and documenting training and best practice procedures
  • Supervise, coordinate and assign Tasks to Administrative Support Associates
  • Consider business needs and implications of workflows to determine the proper distribution of tasks.
  • Continuously review orders in queue, customer requests, and other items to ensure acceptable delivery standards.
  • Handle Customer escalations to resolve outstanding issues
  • Completes final policies, prepares files for final exam and distributes work to customers
  • Reviews data to verify ownership, correct annotation, and proper execution of recorded documents
  • Uses arithmetic to calculate split ownership percentages
  • Coordinates typing of completed reports with support staff
  • Perform other duties and responsibilities as assigned.

Above all, we are a dynamic team looking for energy and a results-driven mindset to provide unique value as we transform the Title and Insurance processes!

What you should bring to the table:

  • Completion of high school preferred
  • At least two years working in an administrative support role with a title company, agency or underwriter.
  • At least one year of experience managing employees
  • Excellent Team building skills
  • Basic underwriting procedures
  • Good leadership skills
  • Basic coverages of title policy insurance
  • Format and requirements for preliminary title reports
  • Knowledge of the terminology and documents related to title search, title chain and property ownership
  • Use of desktop computers including word processing and other common software
  • Customer service skills
  • Excellent written and verbal communication skills
  • A natural drive to live by our Core Values

Marginal Job Functions/Duties: 

  • Working independently and meeting deadlines under pressure
  • Excellent problem-solving skills
  • Performing detailed work rapidly and accurately
  • Performing in-depth examination and verification of documents and maps related to property ownership
  • Preparing comprehensive and accurate reports
  • Ability to identify risk, prioritize actions, and mitigate issue impact.
  • Outstanding People Skills, with the ability to interact in a leadership role.
  • Excellent organizational and time management skills.
  • Ability to successfully manage within deadlines.
  • Other duties and responsibilities as assigned by supervisor.

What Doma brings to the Table:

  • Benefits for Full-time Employees include medical, dental, vision, commuter benefits, as well as many other cutting-edge employee options not typically found in market
  • Remote work friendly environment
  • Trusting and motivating management as a result of a unique company culture
  • Continuous training and growth opportunities
  • A company partnered with giants of the industry to support your success

We want the work you do here to be the best work of your life.  

We believe the most valuable investment we can make - and the greatest boost we can give to your career - is to build an outstanding team of colleagues who are passionate about our mission. 

We currently offer the following benefits and will continually evolve them with the goal of efficiently attracting, retaining, and leveraging the very highest quality talent. 

  • Our passionate, capable team will always be our #1 benefit 
    • We are proud of the team we have built so far, and we are excited about the team we have yet to add 
    • Learn something new every day 
    • Get more done than you would anywhere else 
  • Competitive salaries 
  • Top-of-the-line computer equipment 
  • Multiple Medical, Dental, and Vision Benefits options to allow you to customize to your and your Family’s needs 
  • Paid Time Off  
  • Health & Dependent Care Flexible Spending Accounts (FSA) 
  • Short Term & Long Term Disability 
  • Commuter Flexible Spending Account (i.e. Transit or Parking) 
  • Supplemental Life and AD&D Insurance 
  • Auto & Home Insurance Group Life Insurance 
  • Pet Insurance 

We believe in Equal Opportunity 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

We want the work you do here to be the best work of your life.  

We believe the most valuable investment we can make - and the greatest boost we can give to your career - is to build an outstanding team of colleagues who are passionate about our mission. 

We currently offer the following benefits and will continually evolve them with the goal of efficiently attracting, retaining, and leveraging the very highest quality talent. 

  • Our passionate, capable team will always be our #1 benefit 
    • We are proud of the team we have built so far, and we are excited about the team we have yet to add 
    • Learn something new every day 
    • Get more done than you would anywhere else 
  • Competitive salaries 
  • Top-of-the-line computer equipment 
  • Multiple Medical, Dental, and Vision Benefits options to allow you to customize to your and your Family’s needs 
  • Paid Time Off  
  • Health & Dependent Care Flexible Spending Accounts (FSA) 
  • Short Term & Long Term Disability 
  • Commuter Flexible Spending Account (i.e. Transit or Parking) 
  • Supplemental Life and AD&D Insurance 
  • Auto & Home Insurance Group Life Insurance 
  • Pet Insurance 

We believe in Equal Opportunity 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Want some tips on how to get an interview at Doma?

What is Doma looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
What are interviews for Title Production Administration Team Lead like?
Interview processes vary by company, role and team. The best plan is to see what others have experienced and then plan accordingly.
How to land an interview at Title Production Administration Team Lead?
A great first step is organizing your path to an offer. Check out Kiter for tools to get started!