We’re looking for a partner to our Finance, Sales, User Operations, Legal, and Product teams to maintain and process accurate billing transactions for Asana’s fast-growing customer base.
As our Billing Specialist, you will support the Revenue Accounting team by assisting in all billings processes, in addition to the month-end close reporting process for revenue and ad hoc finance projects as needed. Asana has a high volume of billing transactions, so technical ability is essential as we connect the dots systematically between billing systems, ERP, payment processors, and our product. In addition, we’re scaling our order-to-cash process globally, and this role is crucial to its success!
What you’ll achieve
Manage order fulfilment utilizing Zuora, including upgrades/downgrades and credit & rebills
Engage with various business partners by resolving issues raised by customers related to the Order Management process.
Build scalable billing processes for complex user agreements and new business operations in our Channel Partner Space
Actively review sales pipeline tasks and corresponding deal information to anticipate potential booking issues or negative Direct Customer or Channel Partner experience.
Act as a subject matter expert in order provisioning and orders management
Resolve tickets and tasks within the service level agreement with internal and external business partners
Develop continuous business process improvements, system enhancements, and enhance documentation and controls as needed
Perform month-end close tasks and SOX controls related to revenue recognition
Able to work in a changing environment, which might require working at different hours to support international regions
Participate in ad hoc projects as they arise across various teams (e.g., preparation of audit support)
3+ years related experience in revenue operations or order management, preferably experience at a SaaS company.
Strong understanding of order-to-cash cycle and business processes
Experience with building out a Channel Partner program
Excellent organizational skills with the ability to prioritize tasks and various deadlines
Bachelor's degree in Accounting/Finance preferred
Basic knowledge of ASC 606 revenue standards is a plus
Strong aptitude and proficiency in Excel
Excellent communication and organizational skills, both written and verbal
Process-oriented with an appreciation for financial controls
Experience with Zuora, NetSuite, and Salesforce a plus
Desire to learn and grow in Revenue Accounting for a high growth business
Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named a Top 10 Best Workplace for 5 years in a row, is Fortune's #1 Best Workplace in the Bay Area, and one of Glassdoor’s and Inc.’s Best Places to Work. After spending more than a year physically distanced, Team Asana is safely and mindfully returning to in-person collaboration, incorporating flexibility that adds hybrid elements to our office-centric culture. With 11+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.
We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status.