Asana

DIY Experience Researcher, Across Products

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What Asana is looking for in applicants

The Experience Research team at Asana is focused on understanding the dynamics of modern work, the role technology plays, and how Asana can empower teams to thrive in a collaborative environment. Our work informs teams at every level of the company and drives key roadmap decisions.


We’re looking for a creative, curious, and collaborative person to prioritize, streamline and execute on the evaluative/usability portion of the Experience Research team’s work. You have experience and a passion for collaborating with and coaching Product, Design, and Engineering partners to craft and execute research plans while balancing rigor and experimentation, and an affinity for Research Operations to inform how we evolve and optimize our self serve research program. You are excited by the prospect of mentoring an entry level researcher to grow their foundational knowledge and to support you. Your role will work closely with partners across product areas to facilitate research that drives product decisions and is informed by ongoing accessibility and usability research. While the focus is on evaluative research, the ideal candidate will apply a strategic lens across initiatives.

What you’ll achieve

  • Drive anywhere from 3-6 evaluative research initiatives forward at a time at varying stages of the process with agility 
  • Ownership and prioritization of evaluative/usability research requests from research planning and execution to analysis and socialization, this includes comfort with saying no
  • Build relationships with Product, Design, and Engineering by gaining a deep understanding of their goals and coaching them on best practices 
  • Coach partners at varying levels of skill through the process ex. writing clear research objectives, choosing the right participants, crafting a strong deliverable so they gain the confidence to lead their own evaluative research with little oversight 
  • Help partners see research as a shared responsibility and understand the value it adds to their roles
  • Ensure quality outcomes by monitoring results for partners with less research experience 
  • Collaborate with the Experience Research team to share your insights and connect dots to ensure that we ship meaningful customer experiences that achieve business goals. Especially, partner closely with Accessibility and Usability Researchers to ensure their insights inform your research plans.
  • Recommend and enact improvements to the team’s process, tools, and communications
  • Partner with UXR Ops to increase adoption of our self serve research program that will support Product, Design, and Engineering to lead evaluative research
  • Mentor an entry level researcher to build their foundational knowledge of the research discipline and to support your workload

About you

  • 4+ years of experience practicing UX Research for digital products
  • Experience with evaluative research methods, especially usability and concept testing
  • Know how to make quant and qual work together
  • Apply frameworks and model-thinking
  • Able to distill research findings into clear, actionable insights and recommendations, especially in writing
  • Quickly build trust and rapport with stakeholders 
  • Foundational knowledge of information architecture, design principles and content strategy for both web and mobile
  • Experience coaching Product and Design partners 
  • Strong organizational skills; ability to manage multiple projects at various stages in the research cycle
  • Skilled presenter and persuasive communicator
  • Experience with usertesting.com, Asana, and ethnio is a plus

 

About us

Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named a Top 10 Best Workplace for 5 years in a row, is Fortune's #1 Best Workplace in the Bay Area, and one of Glassdoor’s and Inc.’s Best Places to Work. After spending more than a year physically distanced, Team Asana is safely and mindfully returning to in-person collaboration, incorporating flexibility that adds hybrid elements to our office-centric culture. With 11+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.

 

We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status.

Want some tips on how to get an interview at Asana?

What is Asana looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
What are interviews for DIY Experience Researcher like?
Interview processes vary by company, role and team. The best plan is to see what others have experienced and then plan accordingly.
How to land an interview at DIY Experience Researcher?
A great first step is organizing your path to an offer. Check out Kiter for tools to get started!