We continue to hire Robinhoodies at a rapid pace to drive this journey, and with that growth comes necessary change. We’re seeking culture builders and curious thinkers looking to co-author the next chapters of our story. We’re in build mode, majorly expanding our team while also growing up as a company. Joining now means helping shape our structures and systems, then taking part as we launch into our ambitious future.
Check out life at Robinhood on The Muse!
In support of Robinhood’s radical customer focus, you will work in a key role within Fraud & Safety Operations that will service our customers across a variety of account security and fraud support needs. By prioritizing and triaging potential fraud and risk issues, the team will drive quicker resolution times for customers who may need support with fraud dispute requests, reviewing unauthorized activity, updating security credentials, etc.
Additionally, in this role you will proactively identify any potential trends that might be happening related to security and trust of Robinhood for our customers and partner closely with the Fraud Operations team who will investigate escalated issues. CX Security Specialists must have strong risk and fraud prevention knowledge, exceptional customer care instincts, and a real desire to build Robinhood's knowledge bases as we grow and change.
5am 2pm (EST): Tuesday - Saturday OR Saturday - Thursday
1pm - 10pm (EST): Tuesday - Saturday OR Sunday - Thursday
We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.
Robinhood's benefits include generous time off, 401(k) participation with employer match, comprehensive health coverage, a health savings account (HSA), wellness benefits, backup childcare and education stipends (all benefits are subject to applicable taxes and based on eligibility).
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