Asana

Community Program Associate: Forum (Japan)

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What Asana is looking for in applicants

Asana has grown to millions of users in more than 195 countries worldwide. Our rapid growth is due, in part, thanks to the word-of-mouth of our community of customer advocates. Asana’s community team brings customers and Asana together to deepen connection (between them and Asana, and to each other), engagement (education, empowerment, and enjoyment), and advocacy (word-of-mouth awareness-building and referrals) to enhance and reflect customer love and build our business.

 

As Community Program Associate: Forum (Japan), you will engage, manage, and grow our Asana community forum to help customers connect with one another, discuss best practices, and share their own successes and challenges. You will become a lifeline to the community by engaging members in meaningful ways while amplifying the work of moderators, Ambassadors, Forum Leaders, and contributors. You are empathetic to the variety of community members’ needs, and can craft experiences and messages to empower them.

 

What you’ll achieve:

 

  • Manage daily operations of the online community forum including administration and engagement to make sure all questions are answered and members feel supported.
  • Produce localized resources, promotions and content for ongoing engagement, activity and growth of the community forum.
  • Coordinate with product managers, marketing managers, community managers, user operations, and other stakeholders to leverage the community forum in their work and to develop effective communication loops for capturing and capitalizing on community feedback and insights.
  • Monitor and report on activity data and success metrics, including program efficacy, ROI and business impact, while socializing the outcomes and impact across the company.
  • Collaborate with international Customer Success, Sales, Marketing and User Operations teams to support localized subcommunities in the Community Forum and come up with creative solutions for supporting and engaging our Japanese customers by addressing their regional needs.
  • Recruit, activate, engage, and retain Forum Leaders to scale the support and engagement systems of the community. 
  • Help coordinating, hosting, and supporting Asana Together World Tour events in Japan and beyond.



About you

  • Above all, you love people (and especially customers). You love what they say. You love to be inspired by their stories. You can’t wait to engage with them every day.
  • Well-written, well-spoken, professional, and comfortable in front of any audience as you’ll be representing the Asana brand.
  • Able to manage deadlines and work collaboratively in a fast-paced, highly dynamic and increasingly global environment. You don’t mind rolling up your sleeves and seeing that work reaches the finish line.
  • Flexible, and ready to jump on new projects and opportunities (even if loosely defined or out of the initially defined job scope).
  • Proactively look for problems that need solving, then solve them.
  • Preference for 2+ years experience in online community forum management.
  • Understanding of how to drive value from and measure impact of community forum programs.
  • BA or BS degree preferred.
  • Fluent in Japanese and English.
  • Fluency in Chinese and/or Korean is a plus.
  • Ability to travel regionally and globally periodically.

 

About us

Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named a Top 10 Best Workplace for 5 years in a row, is Fortune's #1 Best Workplace in the Bay Area, and one of Glassdoor’s and Inc.’s Best Places to Work. After spending more than a year physically distanced, Team Asana is safely and mindfully returning to in-person collaboration, incorporating flexibility that adds hybrid elements to our office-centric culture. With 11+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.

 

We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status.

Want some tips on how to get an interview at Asana?

What is Asana looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
What are interviews for Community Program Associate: Forum (Japan) like?
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How to land an interview at Community Program Associate: Forum (Japan)?
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