Betterup

Communications Technician

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What Betterup is looking for in applicants

At BetterUp, we give people the coaching, support, and push they need to reach peak performance and unlock their limitless potential, in all they do, personally and professionally. We work with world-class experts and Coaches, pioneer innovative technology, and foster human touch at scale to fuel the BetterUp experience, and make growth and development achievable for all. We believe that practicing strong mental fitness is a never-ending practice of maintaining and building the strengths that precede health, happiness, and success. 

And we’re looking to build out a diverse and ambitious team of go-getters to join us as we grow. Exciting opportunities lie ahead, as well as work that makes a real difference — not only in the lives of others, but for your own personal and professional growth, too. Join us as we continue to bring BetterUp to more people everywhere, and create impactful change for our members and for you.  

As Communications Technician on the Learning Experience Design team, you will support the team in developing, implementing, and managing compelling communications for our members. You will have the opportunity to bring transformative experiences to life through member-facing campaigns that align to the BetterUp voice and tone. This role is both technical and creative where you’ll execute on communications initiatives to drive member activation and engagement, and you will help build operations processes and systems for scale. The role requires a team player mentality and the ability to plan and execute in a scrappy, highly ambiguous and fast-paced environment. You excel at managing a variety of responsibilities and you respond with openness, curiosity and resourcefulness to shifts in prioritization and the broader business environment

What you'll do:

  • Schedule, build, launch, and report on member-facing email campaigns, communications strategies, and flows using 3rd party customer engagement platforms such as Braze, AWS, and Hubspot
  • Maintain campaigns, adjusting/improving the flow and making provided copy changes as needed
  • Build member journey maps
  • Build and maintain scalable templates, lifecycle email automation flows, and attribution processes
  • Manage outreach lists, audience segments, and campaign inputs for member-facing campaigns
  • Assist in keeping track of where different communications are being handled (i.e., in product vs in other engagement platforms)
  • Work with cross-functional stakeholders to optimize deployment processes, including acting as a liaison between the product team and content writers
  • Establish regular reporting and dashboards to monitor campaign performance and KPIs
  • Support the R&D function in developing experiments across the member lifecycle to increase member activation, retention, and engagement

If you have some or all of the following, please apply: 

  • 1-3 years in communications, journalism or marketing operations experience
  • Expertise using a marketing automation or ESP provider (Braze experience a plus)
  • Proficiency with email HTML and CSS; bonus: liquid coding experience
  • Experience with email segmentation, dynamic content, personalization, and campaign automation
  • Experience with A/B test design, execution, and reporting
  • Familiarity with or willingness to learn how to use analytic tools such as Amplitude, Looker, and Mode
  • Experience with deploying online channels, including email, SMS, and push notifications
  • Technical experience with API triggers and data synchronization
  • Strong QA skills and attention to detail, and ability to build for scale and efficiency as we grow
  • Ability to effectively collaborate and communicate cross-functionally as part of a remote team 
  • Creative problem solver able to apply expertise and learnings to new environments with new constraints
  • Bonus: Experience working in B2B2C startup environments

Benefits:

At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community. 

  • Access to BetterUp coaching; one for you and one for a friend or family member 
  • A competitive compensation plan with opportunity for advancement
  • Medical, dental and vision insurance
  • Flexible paid time off
  • Per year: 
  • Holiday charitable contribution of your choice on behalf of BetterUp
  • 401(k) self contribution

We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply.

BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

#LI-REMOTE

Want some tips on how to get an interview at Betterup?

What is Betterup looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
What are interviews for Communications Technician like?
Interview processes vary by company, role and team. The best plan is to see what others have experienced and then plan accordingly.
How to land an interview at Communications Technician?
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