Alku

Infrastructure Technology Administrator

Save to Kiter
What Alku is looking for in applicants

ALKU is looking for dynamic, motivated individuals to join the ALKrew! Having won numerous awards for its tremendous growth, ALKU searches for professionals who are driven and motivated to take ALKU to the next level. 

ALKU seeks to understand and celebrate each person who enters through its doors. Our employees believe ALKU is a place where everyone, from any background, should be able to Have Fun Working Hard  

@LifeAtALKU as an Infrastructure Technology Administrator:

ALKU needs someone who will have ownership and provide support for core, enterprise applications.  The role will reside in the Technology department rolling up under the corporate umbrella and will report to the Enterprise Technology Manager.  This person will handle a variety of tasks including first tier incident intake and triage, issue assignment and escalation, and be a primary liaison to the IT outsourced partner Network Coverage.  This person must be able to handle multiple tasks without being overwhelmed, and must also be able to provide impeccable customer service to all ALKU employees.

Responsibilities include but are not limited to:

  • Act as ALKU’s primary responder to the ALKU helpline
  • Triage all inbound help requests ensuring timely response and assignment
  • Troubleshoot issues directly with users to resolution or escalation
  • Liaise with IT partner Network Coverage on all issues and requests needing their attention
  • Liaise with subject matter experts within Technology team on all issues and requests assigned to them
  • Log tickets with vendor partners either directly or in conjunction with internal vendor owner
  • Create training and documentation on core applications like Microsoft Suite, Zoom, Slack, Pingboard, OfficeSpace, and more
  • Participate in the selection and implementation of an ITSM tool
  • Provide help where needed on any special projects

Outcomes:

  • Bring efficiency to the Technology team by taking ownership and streamlining the ALKU helpline process
  • Ensure the utilization and effectiveness of core, enterprise applications
  • Ensure top notch customer service to all clients: ALKU employees

ALKrew Benefits: 

  • Weekly pay 
  • Competitive 401K match 
  • Health benefits 
  • PTO package (plus birthday day and volunteer time off) 
  • Student loan reimbursement  
  • Employee resource groups 

 National Awards: 

  • Great Place to Work 100 Best Small or Medium Workplaces  
  • Staffing Industry Analysts (SIA) Best Staffing Firms to Work For  
  • Inc. 5000 Fastest Growing Private Companies  
  • Boston Healthiest Employers  
  • Fortune Best Place to Work for Millennials 

Want some tips on how to get an interview at Alku?

What is Alku looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
What are interviews for Infrastructure Technology Administrator like?
Interview processes vary by company, role and team. The best plan is to see what others have experienced and then plan accordingly.
How to land an interview at Infrastructure Technology Administrator?
A great first step is organizing your path to an offer. Check out Kiter for tools to get started!