Operational Change Associate

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What Airbnb is looking for in applicants

Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit and our fast-moving team is committed to leading as a 21st century company.

In Airbnb change is a part of our culture as we embrace the adventure and thrive on entrepreneurial spirit. As an Operational Change Associate you will thrive on this and be passionate about ensuring these changes are delivered to the highest possible standard driving understanding, adoption and delivery of benefits. Reporting to the Regional Operational Change Manager you will work closely with other teams across CS to manage and deliver change for your region.


  • Supports the delivery of major regional/global changes both Internally and at Partner Sites
  • Leads small/medium changes on behalf of their respective region
  • Scope new change requests working with different shareholders
  • Coordinates pilots and testing of new products and changes
  • Creating awareness to change owners about OCMs functions
  • Partners with leadership and shared services teams to drive change framework, including adoption of change
  • Provides support in the administration of the change process (review of submissions, scheduling meetings, taking notes in stakeholder meetings, coordinating follow-up)
  • Maintains tools and systems as needed (ie Team docs, Confluence, Jira)
  • Communicate on a regular basis with relevant teams including shared services, Partner Sites, and CS teams across their region
  • Coordinate ad-hoc last minute changes

Skills & Competencies

  • Managing Time efficiently: you prioritize correctly, focusing your efforts on the things that are most important. You plan ahead, structure your day, and adapt your environment.
  • Welcoming Ambiguity: You're able to perform at a high level, even during times of uncertainty. You're comfortable acting with minimal planning, direction, and supervision.
  • Solving Problems: You quickly identify root causes as well as subtle, hidden issues. You use logic to propose effective solutions to a variety of problems. You dig deeper and utilize all available resources to reach the best possible solution.
  • Expert Communicator: You are used to building strong relationships with stakeholders to support you in operationalizing changes. You can simplify complex changes in a simple and objective manner for your audiences.
  • Demonstrating Business Acumen You understand the cost drivers that underpin our teams and the teams we interact with. You understand your department's KPIs and know how to quickly find information on current performance.
  • Balancing Perspectives  You’re open to being wrong, can assess situations objectively, and can evaluate multiple points of view. You're able to see how every part of the business is affected by a situation.

Education, Experience and other Requirements

  • Language skills: English, other languages a plus
  • Strong, consistent performance reviews
  • Experience participating in customer centric projects, initiatives or teams a plus
  • Project Management Experience preferred

Want some tips on how to get an interview at Airbnb?

What is Airbnb looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
What are interviews for Operational Change Associate like?
Interview processes vary by company, role and team. The best plan is to see what others have experienced and then plan accordingly.
How to land an interview at Operational Change Associate?
A great first step is organizing your path to an offer. Check out Kiter for tools to get started!