Operations Business Analyst Lead

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What Airbnb is looking for in applicants

Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit and our fast-moving team is committed to leading as a 21st century company.

About Airbnb Hosting

Every day, millions of Airbnb hosts around the world create comfortable, reliable and welcoming stays and Experiences for our guests. Hosting on Airbnb offers a unique way to meet our Hosts’ financial goals but the rewards for opening their home or sharing a passion go beyond their bank account. Hosting also offers the opportunity to impact their local community, share their culture and connect with people they wouldn’t have met otherwise.

Our Hosting organization exists to bring a wider array of diverse Hosts into the Airbnb Community, support their success, earn their trust, and ensure their safety and security.  As the world emerges from the COVID-19 pandemic, Airbnb aspires to lead the travel industry with an entirely new form of community-powered travel, where creatively-led design is at the core of our offering.  We know that our global community of hosts is one of Airbnb’s most precious assets and we are very intentional on how we nurture the common identity of being an Airbnb Host.

About the role

The Scaled Operations team within Hosting supports the business by using teams to review and classify listings, as well as reaching out to hosts to improve quality. In this role as Operations Business Analyst, Scaled Operations, you will be responsible for the Operational Analytics function within the Scaled Operations Biz Ops team, supporting the Standards & Operations organization. In this role, you will shape our strategy for data analytics, write queries for operational workflows, manipulate and process data, maintain our operational data infrastructure, generate business insights, and set up operational goals and reporting. While this is initially an individual contributor role with no direct reports, you will oversee and provide direction and guidance to teams and individuals domestically and offshore. You’ll also be responsible for deliverables that go straight to our guest and host community, and that have executive level visibility.


  • Define and communicate performance metrics/KPIs and value frameworks, explaining the business reasons for variance from the forecast to business leaders. 
  • Partner with business owners to optimize unit economics and business profitability. Help the business set goals, monitor performance, measure attainment, and course correct.
  • Investigate complex questions related to host and guest behavior, workflow optimization, opportunity sizing, and generating insights/outcomes 
  • Create business critical dashboards and regular reporting
  • Manage the prioritization process and pipeline for operational analytics requests
  • Research and compiling external data sources to inform business decisions
  • Design experiments in partnership with our Data Science and Product counterparts
  • Provide actionable insights through reporting, analytics, and partnering with Data Science on data accessibility, automation, and deep dive investigations
  • Set up operational data sheets for our teams to work from and build pipelines to consume and summarize the output


  • 5+ years of work experience with increasing responsibility in a technology environment
  • Bachelor’s Degree required; in a quantitative field preferred (Statistics, Physics, Economics, Engineering); Masters a plus
  • Past experience in operational analytics, lifecycle / growth and retention analytics, and/or management of data infrastructure at a multi-million customer company
  • Fluency in the core toolkit of Data Analytics and Engineering:
    • Critical: Advanced SQL/Hive; Excel modeling
    • Preferred: R/Python 
    • Manipulating large-scale data sets
    • Building data pipelines
    • Developing funnels & decomposing metrics variation
    • Implementing visualizations, dashboards, and reports (e.g. Tableau, Looker)
  • Track record of leading high impact, cross-functional efforts and driving projects from ideation to strategy and implementation at the executive level
  • Proactive and creative problem solver with tremendous intellectual horsepower
  • Deep connection to Airbnb’s mission and passion for creating Connection and Belonging
  • Excellent written and oral communication skills
  • Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment

Want some tips on how to get an interview at Airbnb?

What is Airbnb looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
What are interviews for Operations Business Analyst Lead like?
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How to land an interview at Operations Business Analyst Lead?
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