Manager, Engineering

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What Drift is looking for in applicants

Engineering Manager

Drift is the Revenue Acceleration platform that uses Conversational Marketing and Conversational Sales to help companies grow revenue and increase customer lifetime value, faster. More than 50,000 businesses use Drift to align sales and marketing on a single platform to deliver a unified customer experience where people are free to have a conversation with a business at any time, on their terms. Our mission is to use conversations to make business buying frictionless, more enjoyable, and more human.

Continually recognized as a leader for innovation and growth, Drift is expanding our R&D teams and opening a Center of Excellence in Guadalajara, Mexico.  The recent investment from Vista Equity Partners has accelerated our rapid growth, under the leadership and guidance of our LatinX founders, and created a fast, exciting workplace where curious and determined people solve real business problems to help customers every day. 

About the role

We’re looking for our initial Engineering Leader to lead teams in our new conversation space, who loves getting the best out of people and sweating the details. All of the little things that make a powerful product simple and delightful.

As an Engineering Manager, you’ll be responsible for leading engineering teams and collaborating with Product & Design to set goals, milestones, and to synthesize customer stories into development plans. You will be responsible for guiding architectural decisions, ensuring excellent engineering quality, coach Technical Leads that report to you, and mentor engineers to do their best work! 

You’ll support a wide range of technologies, from real-time messaging infrastructure that supports millions of concurrent users, to engaging experiences that help buyers to businesses in real-time, to machine learning systems that analyze and surface insights from billions of events.

What will you be doing:

  • Drive the hiring and development of this initial team and then manage, mentor and provide career growth guidance for teams of 25+ engineers
  • Manage, mentor and provide career growth guidance for teams of ~25 engineers
  • Be a player+coach with expertise to provide guidance during code, design, and architecture reviews
  • Be comfortable finding the balance taking ownership of the team’s deliverables while giving teams the space to own their work
  • Be part of a product leadership team building the right people and process foundations for scale
  • Jump in and help the team deliver features when it is required
  • Be passionate about technology and stay on top of new developments
  • Help teams  balance technical debt vs. feature development vs. supporting customers
  • Provide visibility into your work on an ongoing basis to  Engineering leadership in order to provide visibility to your progress on your goals. 
  • Be passionate about technology and stay on top of new developments

About you and the skills you’ll need:

  • Bachelor's degree in CS or equivalent
  • 8+ years of technical experience with at least 2 years managerial experience
  • Demonstrated track record of managing and leading teams through successful product release cycles
  • Operate as a hands-on leader with the ability to conduct architecture and design reviews
  • Experience presenting in public, at events, online webinars, meetups and other forums, including at the campus and university level, to support thought leadership, company messaging and presence in the local and regional market.

You may be a fit for this role if you:

  • Are an entrepreneur at heart and excited to lead our engineering expansion in Mexico.
  • Are hands-on and a technologist at heart who enjoys working on the frontend, backend, or anywhere it takes to solve problems and delight customers
  • Are exceptional in a few areas (ex: you're a Java master or distributed systems guru)
  • Take pride in creating results quickly by breaking projects down. We execute on small pieces to generate visible results
  • Bring a background of progressive leadership experience and a track record of successfully delivering results that support the strategic business objectives of your companies.
  • Are passionate about building strong, cohesive, high performing teams.
  • Passionate about continuing Drift’s commitment to building a diverse and equitable company where all Drifters can do the best work of their careers and leave a lasting impact. 
  • Comfortable working in a distributed environment and partnering across levels and geographies to achieve business objectives.
  • Can stitch many different services and processes together even if you have not worked with them before.
  • Can put yourself in the shoes of our customers to unite design & code and craft fantastic experiences
  • Uphold quality standards in engineering, security, and design

Drift is committed to being an equal opportunity employer. 

We know that applying for a new job can be intimidating. But guess what? At Drift, there is no such thing as an “ideal candidate.” We believe in the power of teamwork -- and in the desire to learn something new every day. We believe in hiring people, not just skills. Take it from our CEO

If this sounds like a company you would like to join and a role you would thrive in, please don’t hold back from applying! Whatever skills you bring to the table or background you’re coming from, we welcome you to start a conversation with us. We need your unique perspective for our continued innovation and success. We’re looking forward to learning more about you!

Drift is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at disabilities@drift.com #LI-Remote

Want some tips on how to get an interview at Drift?

What is Drift looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
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