Doma

Application Support Analyst (Title & Mortgage)

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What Doma is looking for in applicants

Build the solution that transforms the real estate industry! 

Want to infuse a $34B sector of the insurance and real estate industry with predictive analytics and a tech-forward customer experience? Yearning for a startup culture within a profitable nationwide company? Join Doma and send an entirely new type of real estate model into the wild. 

About Us 

Doma and its family of brands - States Title, North American Title Company (NATC) and North American Title Insurance Company (NATIC) - offer solutions for lenders, real estate professionals, title agents, and homeowners that make closings vastly more simple and efficient, reducing cost and increasing customer satisfaction. 

Our Values 

  • Customer Obsessed – We always put our customers first. 
  • Solution Driven – We solve problems that other people are afraid to. 
  • People leaders – We grow all of our people into leaders. 
  • One Team – We believe inclusion and teamwork produce the best results. 
  • Direct with Respect – We communicate with honesty and respect to our colleagues, customers, and partners. 

About the Role 

The IT Applications Support Analyst is responsible for the configuration, maintenance and availability of the title production systems and associated applications. This role is responsible for the implementation of new technologies that support the title production systems. The  Analyst also partners with the various Operations teams, reviews change requests and provides feedback and guidance regarding proper implementation.

Experience/Training:

  • Bachelor's degree (Masters preferred) in computer science, systems analysis, information technology or a related study, or equivalent experience.
  • Ideal candidate will have a minimum 5-10 years of related positions held in the title insurance industry.

 Knowledge:

  • Understands complex rate calculations that exist in title insurance rate manuals and possesses ability to configure calculations in enterprise level software.
  • Expert knowledge in MSFT Office Suite applications (Word, Excel, etc)

Skills:

  • Strong analytical problem solving, critical thinking, and organizational skills.
  • Strong word processing / document publishing skills with proficient speed and accuracy including 10-key.   
  • Understands complex rate calculations that exist in title insurance rate manuals and has ability to configure in enterprise level software.
  • Strong word processing / document publishing skills with proficient speed and accuracy including 10-key.

Essential Job Functions/Duties:

  • Configure complex title insurance rate calculations in enterprise level software.
  • Analyze support requests and determine next steps to resolve or escalate when appropriate.
  • Utilize document publishing skills to prepare and QA various form documents that are central to title insurance underwriter products, build and distribute form packages to various parties, publish forms to customer portal and configure forms in enterprise software. 
  • Takes a role in projects which involves interfacing with underwriting counsel, determining completion timeframes.
  • Build and distribute form packages to various parties, publish forms to customer portal and configure forms in enterprise software. 

 

We want the work you do here to be the best work of your life.  

We believe the most valuable investment we can make - and the greatest boost we can give to your career - is to build an outstanding team of colleagues who are passionate about our mission. 

We currently offer the following benefits and will continually evolve them with the goal of efficiently attracting, retaining, and leveraging the very highest quality talent. 

  • Our passionate, capable team will always be our #1 benefit 
    • We are proud of the team we have built so far, and we are excited about the team we have yet to add 
    • Learn something new every day 
    • Get more done than you would anywhere else 
  • Competitive salaries 
  • Top-of-the-line computer equipment 
  • Multiple Medical, Dental, and Vision Benefits options to allow you to customize to your and your Family’s needs 
  • Paid Time Off  
  • Health & Dependent Care Flexible Spending Accounts (FSA) 
  • Short Term & Long Term Disability 
  • Commuter Flexible Spending Account (i.e. Transit or Parking) 
  • Supplemental Life and AD&D Insurance 
  • Auto & Home Insurance Group Life Insurance 
  • Pet Insurance 

We believe in Equal Opportunity 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Want some tips on how to get an interview at Doma?

What is Doma looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
What are interviews for Application Support Analyst (Title & Mortgage) like?
Interview processes vary by company, role and team. The best plan is to see what others have experienced and then plan accordingly.
How to land an interview at Application Support Analyst (Title & Mortgage)?
A great first step is organizing your path to an offer. Check out Kiter for tools to get started!