Care Guide - BetterUp Care

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What Betterup is looking for in applicants

At BetterUp, we give people the coaching, support, and push they need to reach peak performance and unlock their limitless potential, in all they do, personally and professionally. We work with world-class experts and Coaches, pioneer innovative technology, and foster human touch at scale to fuel the BetterUp experience, and make growth and development achievable for all. We believe that practicing strong mental fitness is a never-ending practice of maintaining and building the strengths that precede health, happiness, and success. 

And we’re looking to build out a diverse and ambitious team of go-getters to join us as we grow. Exciting opportunities lie ahead, as well as work that makes a real difference — not only in the lives of others, but for your own personal and professional growth, too. Join us as we continue to bring BetterUp to more people everywhere, and create impactful change for our members and for you.  

BetterUp Care is a transformational platform supporting personal and professional growth by developing resilience and mental fitness, helping employees unlock their full potential and thrive. Most employees are languishing and traditional behavioral and digital health solutions are not designed to help them thrive and prepare for stress and anxiety that may be around the corner.  Peak performance and human transformation all begin with putting our mental fitness first and taking proactive steps to build resilience.  

BetterUp Care combines the world’s leading 1:1 and group coaching programs with AI and evidence-based solutions to craft personalized plans for every employee. Our coaches and guides ensure employees are not alone in their journey.  With over a million sessions delivered globally, our coaching program is unparalleled and our clinical and performance based outcomes support the transformative effects we can have for employees and the broader organization.

BetterUp is currently seeking a Care Guide to support our members, lead their experience through the Care platform, and help them access the services they would most benefit from. This includes working with members who may benefit from clinical services with a mental health professional through our external partners, and assisting members in connecting to appropriate resources through their employer benefits ecosystem. The right individual will bring strong communication skills, crisis management experience, and interest in working with individuals experiencing physical and mental health challenges. The ideal candidate is responsive, compassionate, and has a passion for advancing the field of preventative mental wellbeing. This role is an opportunity to work alongside a diverse team of scientists, practitioners, designers, and operators in an innovative, inclusive, entrepreneurial environment. This is a part time role up to 30 hours/week, could grow into full-time.

What you'll do:

  • Be a first point of contact for BetterUp members and help orient members to the platform and direct them to the tools and resources they need
  • Respond to BetterUp members identified as needing additional support, and provide direct support and case management to these members to help them access clinical services and other benefits provided by BetterUp external partner ecosystem
  • Work closely with the Clinical Care Director to assess and connect members to appropriate resources and services
  • Collaborate with cross-functional teams including operations, customer care support, and leadership to respond effectively to members in need of additional support.
  • Work alongside a diverse team of guides to provide 24/7 support to members (flexible scheduling, including weekend and evening availability, a plus)

If you have some or all of the following, please apply: 

  • Training in a social work or counseling discipline (masters degree or higher preferred), and/or advanced training working in a healthcare environment (e.g. crisis response manager, peer counselor, mental health rehabilitation assistant, customer service representative in a healthcare system, etc)
  • Strong customer service skills and mindset, comfort working cross-functionally when needed
  • Case management skills, and/or 2+ years of experience providing direct clinical/counseling support and/or 2+ years of customer service experience with sensitive populations
  • Crisis management and conflict de-escalation training, particularly with higher risk populations
  • Entrepreneurial mindset, comfortable with ambiguity and change, experience working in a fast-paced startup environment a plus
  • Strong written and oral communication skills (fluency in multiple languages a plus), and ability to quickly build and maintain rapport
  • Organization skills and attention to detail to make sure that every issue is appropriately routed

We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply.

BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 


Want some tips on how to get an interview at Betterup?

What is Betterup looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
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How to land an interview at Care Guide - BetterUp Care?
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