Betterup

Content Strategist, Partner Experience and Operations

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What Betterup is looking for in applicants

At BetterUp, we give people the coaching, support, and push they need to reach peak performance and unlock their limitless potential, in all they do, personally and professionally. We work with world-class experts and Coaches, pioneer innovative technology, and foster human touch at scale to fuel the BetterUp experience, and make growth and development achievable for all. We believe that practicing strong mental fitness is a never-ending practice of maintaining and building the strengths that precede health, happiness, and success. 

And we’re looking to build out a diverse and ambitious team of go-getters to join us as we grow. Exciting opportunities lie ahead, as well as work that makes a real difference — not only in the lives of others, but for your own personal and professional growth, too. Join us as we continue to bring BetterUp to more people everywhere, and create impactful change for our members and for you. 

As our first Content Strategist for Partner Experience and Operations, you will own envisioning and creating our Partner Enablement ecosystem, helping our partners to self-serve more and enjoy doing it! This will include partnering across Customer Care, Product, Marketing and more to create direct-to-customer enablement content that spans support, education, empowerment, and builds community among our partners. The right person for this role is an out-of-the-box thinker, creative maker, and brilliant communicator and content-builder. 

What you’ll do:

  • Build and  optimize a holistic partner enablement ecosystem – spanning partner support, education, empowerment and community-building
  • Build a system to identify, prioritize, and manage content needs, opportunities, and updates
  • Create short-form and long-form how-to content, leveraging articles, videos and other mediums 
  • Partner with Customer Care, Product and Customer Marketing to identify, stand-up, and maintain a platform for Partner Enablement
  • Proactively identify opportunities to learn and improve our partner enablement approach by leveraging data and insights, Partner Ux, and outside inspiration

If you have some or all of the following, please apply:

  • 5+ years working in Customer Enablement, Marketing, or Learning Design – B2B or SaaS experience preferred 
  • Experience developing narrative-based and how-to content across different audiences, channels and platforms that is clear, direct and compelling
  • Experience designing content and experiences that foster learning and build connection 
  • Excellent project management, planning, prioritization, and organizational skills
  • Demonstrated strength in building relationships, collaborating across functions and inspiring teams

Benefits

At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community. 

  • Access to BetterUp coaching; one for you and one for a friend or family member 
  • A competitive compensation plan with opportunity for advancement
  • Medical, dental, and vision insurance
  • Flexible paid time off
  • Per year: 
    • All federal/statutory holidays observed
    • 4 BetterUp Inner Workdays (https://www.betterup.co/inner-work)
    • 5 Volunteer Days to give back
    • Learning and Development stipend
  • Holiday charitable contribution of your choice on behalf of BetterUp
  • 401(k) self contribution

We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply.

BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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Want some tips on how to get an interview at Betterup?

What is Betterup looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
What are interviews for Content Strategist like?
Interview processes vary by company, role and team. The best plan is to see what others have experienced and then plan accordingly.
How to land an interview at Content Strategist?
A great first step is organizing your path to an offer. Check out Kiter for tools to get started!