Betterup

Operations Strategist, Partner Experience and Operations

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What Betterup is looking for in applicants

At BetterUp, we give people the coaching, support, and push they need to reach peak performance and unlock their limitless potential, in all they do, personally and professionally. We work with world-class experts and Coaches, pioneer innovative technology, and foster human touch at scale to fuel the BetterUp experience, and make growth and development achievable for all. We believe that practicing strong mental fitness is a never-ending practice of maintaining and building the strengths that precede health, happiness, and success. 

And we’re looking to build out a diverse and ambitious team of go-getters to join us as we grow. Exciting opportunities lie ahead, as well as work that makes a real difference — not only in the lives of others, but for your own personal and professional growth, too. Join us as we continue to bring BetterUp to more people everywhere, and create impactful change for our members and for you. 

As our Operations Strategist for Partner Experience and Operations, you will play a critical role in helping our teams scale customer success & delight. This will include implementing processes, systems, and learning loops that drive operational efficiency and commercial effectiveness. You will lead in shaping and building out our account management systems and tooling and stand up centralized KPI measurement and reporting for our Post-Sales function with a keen focus on prioritizing opportunities to serve our customers and teams better. The right person for this role is an expert collaborator, analytical thinker, clear communicator, empathic partner and a builder of systems that scale.

What you’ll do:

  • Design and launch processes, workflows, measurement strategies, and automations that drive internal efficiencies, uplevel the effectiveness of our Post-Sales Team, and deliver greater value to our customers
  • Optimize Catalyst, our customer success platform, for proactive account planning, management and risk escalation and support the  enablement of- and adoption by our Post-Sales team
  • Stand-up and support centralized KPI measurement and reporting for our Post-Sales function, identifying areas of opportunity for our team to improve 
  • Support Ops Specialist in operationalizing new partner experiences and commercial motions, focusing on leveraging systems and processes that scale 
  • Work closely with the Post-Sales Team to proactively and regularly identify challenges that require operational solutions

If you have some or all of the following, please apply:

  • 7+ years working in Customer Success Operations, Customer Success, or Project Management – B2B or SaaS experience preferred 
  • Strong business acumen; able to understand and translate high-level business challenges into operational plans
  • Excellent systems-thinker that can diagnose issues, synthesize needs and design user-centered solutions
  • Excellent project management, planning, prioritization, and organizational skills
  • Analytical mindset and capabilities 
  • Demonstrated strength in building relationships, collaborating across functions and inspiring teams 
  • Passion for continuous iteration and experimentation

Benefits

At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community. 

  • Access to BetterUp coaching; one for you and one for a friend or family member 
  • A competitive compensation plan with opportunity for advancement
  • Medical, dental, and vision insurance
  • Flexible paid time off
  • Per year: 
    • All federal/statutory holidays observed
    • 4 BetterUp Inner Workdays (https://www.betterup.co/inner-work)
    • 5 Volunteer Days to give back
    • Learning and Development stipend
  • Holiday charitable contribution of your choice on behalf of BetterUp
  • 401(k) self contribution

 

We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply.

BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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What is Betterup looking for?
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