Liveramp

Product Operations Manager

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What Liveramp is looking for in applicants

Product Operations Manager

LiveRamp is the leading data connectivity platform. We believe connected data has the power to change the world. Our platform powers insights and experiences centered around the needs of real people, and in ways that keep the Internet open for all. LiveRampers thrive on building together with curiosity and humility—and have a good bit of fun along the way. We’re always looking for smart, kind, and creative people to grow our team and impact.

Mission: LiveRamp makes it safe and easy for businesses to use data effectively.

Are you looking for an opportunity to join a company that is successfully transforming itself into a platform based SaaS company and be part of an extremely important discipline within the larger Product Organization - that of Product Operations.

This is a high impact role working in a fast-paced environment to amplify the efficacy of the Product organization by establishing a foundation of operational excellence. 

Reporting to the Head of Product Operations, the Operations Manager will be responsible for driving initiatives to design, implement, measure, and evolve capabilities across the following areas:

  • People : Educating and equipping with resources to excel (e.g. onboarding, training, professional development, etc.)
  • Process : Promoting collaboration and focused execution (e.g. PDLC, prioritization, etc.)
  • Technology : Administering tooling and technology that empowers (e.g. ProductBoard, Jira, etc.)
  • Data : Enabling intelligence capabilities to be data informed (e.g. product health, win/loss, etc.)

Job Responsibilities:

  • Identify and tackle strategic projects from defining new opportunities to executing key initiatives and closing the gaps within the product team.
  • Design and implement the operating structures, processes, and tooling required to maintain a highly effective Product team.
  • Own and drive the evolution of existing product operations e.g. Product Development Lifecycle (PDLC), Release Reviews, etc. to further establish areas of operational excellence
    • Build, maintain, and communicate product launch plans and track the deliverables, milestones, risks and dependencies from the cross functional launch team. 
    • Host, plan, and build content in partnership with Launch Plan Owners for interlock meetings that associate with key milestones within LiveRamp’s PLDC processes. 
    • Anticipate bottlenecks, explore contingencies and provide escalation management throughout new product launch
    • Advocate for all stakeholders throughout the release cycle to ensure they have the support needed to succeed.
    • Act as a part of the Product Development Life Cycle (PDLC) and ensure that the right launch management tasks/checklists are triggered based on the stage of PDLC
  • Operationalize cross-functional product processes that help drive alignment, collaboration, and deliver value to the business and to customers
  • Have a strong pulse and feedback loop on the organizational needs to inform priorities, communications, and successful implementation of critical initiatives
  • Create frameworks and reporting to help supervise, measure, and analyze operational performance
  • Use strong leadership and problem solving skills to assist with the daily operation of the product organization

Preferred Qualifications

  • Strong verbal communication, presentation and writing skills 
  • Strong accountability and project management for tasks without close supervision
  • 5+ years of relevant Operations experience preferred within a Software company
  • 2+ yrs relevant experience in Product Management or Product Operations preferred
  • Strong technical knowledge and ability to communicate with both technical and non-technical audiences
  • Ability to build excellent rapport with product management, product marketing, technical support, technical services, legal and contract management and commercial teams
  • Demonstrated strength in analytical thinking
  • Understanding and experience with Agile product development practices

Benefits:

  • People: Work with talented, collaborative, and friendly people who love what they do.
  • Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues. 
  • Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
  • Whole Health Package: Medical, dental, vision, life, disability, long term care, accident and critical illness insurance, pre-tax accounts (health, dependent and commuter), and a family forming benefit through Carrot. Plus Milk Stork, backup child and elder care, and discount on pet insurance, mental health support (via Talkspace)
  • FlexPerks reimbursement program to provide flexibility and choice ($375/quarter) for fitness, emotional, financial, family, travel and entertainment, convenience and security expenses. (U.S. LiveRampers)
  • Savings: Our 401K matching plan—1:1 match up to 6% of salary—helps you plan ahead.  Also Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers)
  • RampRemote: A comprehensive office equipment and ergonomics program—we prove you with equipment and tools to be your most productive self, no matter where you're located
  • Location: work in the heart of San Francisco and/or from home (remote-eligible roles)

More about us:

LiveRamp’s mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles—one that informs how we hire, train, and grow our global team across nine countries and four continents. Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp.

LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance. 
California residents: Please see our California Personnel Privacy Policy for more information regarding how we collect, use, and disclose the personal information you provide during the job application process.

To all recruitment agencies: LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.

 

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