Manager, Professional Services

Save to Kiter
What Mongodb is looking for in applicants

The database market is massive (the IDC estimates it to be $119B+ by 2025!) and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

MongoDB is expanding our global team of consulting engineers to further our ongoing plans for worldwide growth!

MongoDB Professional Services works with customers of all shapes and sizes in all verticals, from tier-1 banks to small web startups, on a variety of interesting use cases from e-commerce platforms to trading systems to social media applications. Solve interesting problems, gain incredible cross-stack experience, work with the best and brightest people in the business, network with industry leaders, and see new places - all in a day’s work!

MongoDB consulting exists to support the development of our customers’ vision, accelerate customers’ time to value, and drive a multitude of customer adoption scenarios - from building new solutions to modernizing legacy applications or migrating to the cloud. Our consulting solutions ensure that organizations get the best out of MongoDB.

Be one of the recognized experts in this rapidly growing field in a high-growth software company successfully challenging the status quo of the database industry. 

We’re looking for a Manager, Professional Services possessing a growth mindset and excellent communication skills for our Flex Consulting offering.

This role is remote optional until February 1, 2022, we are looking to speak to candidates who plan to be available in Gurugram Office for when we introduce our hybrid model.

Position Requirements

  • University degree or relevant work experience 
  • At ease operating in a dynamic remote delivery team which is fast-growing, able to be self-sufficient with a can-do attitude and ready to make yourself accountable 
  • Demonstrated leadership skills, with direct responsibility for managing remote teams; demonstrated history of delivering high-quality results as manager of remote teams and/or project teams 
  • Exposure to new age databases & public cloud technologies 
  • Having prior experience of running operations of professional services team/s 
  • 10+ years of career experience in the software consulting or software development
  • Excellent analytical skills with an appreciation for rigor and objectivity 
  • Demonstrated capability to hire and mentor teams of junior and senior members alike 
  • Demonstrated capability to manage customer expectations and escalations effectively
  • Ready to work in shift hours including EMEA & US shifts based on requirements 
  • Prior experience managing delivery teams working in shifts 
  • Demonstrated ability to maintain productive relationships and alignment with other internal teams and stakeholders 
  • Outstanding and effective interpersonal skills, along with strong communication skills both verbal and written 
  • Familiarity with enterprise-scale software architectures, application development methodologies, and deployment/operational considerations 
  • Comfortable traveling for work as needed 

Position Expectations

As the leader of a MongoDB Professional Services, Flex Consulting team you will be 

  • Accountable directly for services delivery, holding self and MongoDB to a high standard of customer experience 
  • Responsible for continuous professional development of MongoDB Flex Consulting delivery team, building ever-improving professional services professionals 
  • Aggressively maintain robust recruiting pipeline, attracting the highest quality talent in the industry to support excellence and rapid growth
  • Collaborate with other functions across the company, contribute to global Professional Services strategy development and execution 
  • Advocate for the direction of MongoDB with field input for product and business development 
  • Support MongoDB account and delivery teams in the management of risk throughout the engagement lifecycle 

Measures of Success

  • Accountable for achieving team KPIs, i.e. Utilization, NPS, etc. for your delivery team 
  • Responsible for active recruiting, on-target hiring & on-time ramping of top quality talent for your team 
  • Continuously cultivate the breadth and depth of your MongoDB technology knowledge
  • Contribute to the growth and evolution of the capability of MongoDB Professional Services
  • Ongoing success and growth of MongoDB customers under your responsibility

Do you know, Why MongoDB is a fantastic place to work and build your career?

  • Top NoSQL database in the world
  • Largest Ecosystem and the fastest growing database in the world
  • Close to 29,000 customers in more than 100 countries and over 175+ million downloads
  • Sequoia Capital and a number of other Top VC firms have invested in MongoDB. Sequoia Capital calls us out as one of their flagship portfolios; Sequoia has also invested in Apple, Google, Youtube, and WhatsApp
  • 9-figure revenue company, with very high double-digit growth rates  
  • Be a part of the company that’s reinventing the database, focused on innovation and speed
  • Enjoy a fun, inspiring culture that is engineering focused
  • Work with talented people around the globe
  • Learn, contribute, and make an impact on the product and community

Life at MongoDB

 Our India office culture

  • 300+ people, with teams in Sales, Engineering, HR, Finance, IT & Marketing
  • Regular group outings and opportunities to get to know your colleagues
  • Employee affinity groups

 Our Benefits

  • Competitive salary and equity
  • Comprehensive Health cover, dental cover, travel insurance & Life Insurance
  • Free lunch twice per week and a fully stocked kitchen with healthy and sweet treats in the office
  • 26 weeks Maternity & 20 Paternity leave to spend time with new arrivals

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.


Want some tips on how to get an interview at Mongodb?

What is Mongodb looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
What are interviews for Manager like?
Interview processes vary by company, role and team. The best plan is to see what others have experienced and then plan accordingly.
How to land an interview at Manager?
A great first step is organizing your path to an offer. Check out Kiter for tools to get started!