Airbnb

Payments Operations Manager, LATAM

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What Airbnb is looking for in applicants

Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit and our fast-moving team is committed to leading as a 21st century company.

We are looking for an experienced Payments Operations Manager to join the LATAM Payments team. This person will be responsible for ensuring our day-to-day payment regional operation is healthy, monitoring the Key Performance Indicators and influencing internal stakeholders to deliver critical projects at the regional level. This leader is expected to be solutions oriented, hands on, with a deep passion for problem-solving and good interpersonal communication skills. Ultimately, you are driven by the will to delight our community of guests and hosts by moving funds in a frictionless way.

Responsibilities

  • Provide technical assistance to Customer Support team, by handling escalations from Customer Service, Market Managers, Finance and Risk Management teams
  • Drive operational technical efficiencies and escalation reduction opportunities with external partners (payment processors and issuers) focusing on technical improvements to increase authorization rates, cost of payments monitoring and streamlining reporting processes supporting the Financial Technology team
  • Drive improvement tech projects to resolution by influencing prioritization with internal stakeholders
  • Develop and maintain a reporting framework to support decision-making
  • Support fraud prevention and chargeback management programs in LATAM

Qualifications

  • 6+ years relevant work experience in Payments including 2+ years in Payments Ops
  • Strong knowledge of SQL and Excel
  • Strong analytical skills and problem solving abilities
  • Excellent written and verbal communication skills
  • Bachelor’s Degree in a Technical field
  • Fluency in Portuguese and English.  Spanish would be a plus!

Want some tips on how to get an interview at Airbnb?

What is Airbnb looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
What are interviews for Payments Operations Manager like?
Interview processes vary by company, role and team. The best plan is to see what others have experienced and then plan accordingly.
How to land an interview at Payments Operations Manager?
A great first step is organizing your path to an offer. Check out Kiter for tools to get started!