Data Center Technician

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What Pilot is looking for in applicants

Pilot is a modern connectivity company based in New York City. We deliver fiber-optic internet and network services to businesses with no contracts, backed by a 100% uptime guarantee and 24/7 proactive support.

We're a passionate, close-knit team that believes businesses have more important things to worry about than their internet connection. Our top priority is enabling extraordinary work across all industries with connectivity solutions that are adaptive, agile, and designed with the customer in mind.


  • Spend the majority of your time performing work at our data centers as well as occasional work on-site troubleshooting at a customer space or Pilot’s warehouse
  • Audit and document all data pertaining to Pilot’s data center infrastructure and ensure that information is kept up-to-date
  • Respond to requests to connect new circuits and troubleshoot existing circuits from internal teams such as Fiber Operations, Construction, Network Engineering, and Network Support
    • Liaise with data center operators for routine requests (cross connects, access requests, etc)
  • Develop and maintain standards and best practices for Pilot data center infrastructure
  • Troubleshoot networking, routing and interconnectivity problems, including network hardware issues at the data centers
  • Operate, monitor, maintain, and respond to abnormal conditions in facilities systems
  • Maintain inventory for cabling, optics and network equipment for all points of presence and Pilot’s warehouse
  • Order, rack, and cable new network equipment when required
  • Support the Network and Fiber Operations teams with maintenance projects
  • Provide technical answers and resources to other Pilot departments in relation to current data center capacity, customer needs, and supported services


  • Strong attention to detail, interpersonal skills, organizational skills, time-management skills, and reporting ability to management
  • Can-do positive attitude and commitment to teamwork and collaboration
  • Experience in data center operations and understanding of cable methodology, best practices, internet routing, and network interconnection
  • Experience with crimping and labeling and the usage of patch panels, fiber optic connectors, optic types, and form factors
  • Understanding of the difference between LC, SC, MTP, CFP2, QSFP, and SFP+
  • Understanding of high power optics and attenuation related to DWDM systems
  • Experience with AC and DC power systems 
  • Ability to work independently with minimal supervision
  • Availability for off-hours work (late night/early morning) as needed for emergency needs
  • Comfort with frequent travel via mass-transit to sites in NYC and ability to travel up to 15% of the year to sites outside NYC


  • Medical, Dental, Vision Coverage
  • Company-sponsored 401(k)
  • Stock Options
  • Commuter Reimbursement
  • Competitive PTO

At Pilot, we believe differences make us stronger, and that our diversity is something to celebrate. Pilot hires without regard to race, color, religion or belief, national, social or ethnic origin, sex (and pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Pilot Fiber, Inc. is not open to third-party solicitation or resumes for our posted positions. Any resume submitted to a Pilot Fiber, Inc. employee by a recruiting firm that does not have a valid, written search agreement with us will be considered a referral, regardless of whether it is submitted for a posted position or for general consideration, and no matter how it is submitted (via email, the Internet, or other means). No fee will be paid in the event a candidate is hired by Pilot Fiber, Inc. as a result of the referral or through other means.


Want some tips on how to get an interview at Pilot?

What is Pilot looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
What are interviews for Data Center Technician like?
Interview processes vary by company, role and team. The best plan is to see what others have experienced and then plan accordingly.
How to land an interview at Data Center Technician?
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