Robinhood

Registered Customer Experience Representative, Nights and Weekends

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What Robinhood is looking for in applicants

Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

Just as we focus on our customers, we also strive to create an inclusive environment where our employees can thrive and do impactful work. We are proud of the competitive products and company culture we continue to build and have been recognized as:

  • Glassdoor Best Places to Work 2020
  • TIME100 Most Influential Companies 2021
  • Fortune Best Workplaces in Financial Services & Insurance™ 2021 and Fortune Best Workplaces for Millennials™ 2021

We’re growing and looking for...

We continue to hire Robinhoodies at a rapid pace to drive this journey, and with that growth comes required change. We’re seeking culture builders and curious problem solvers looking to co-author the next chapters of our story. We’re in build mode, majorly expanding our team while also growing up as a company. Joining now means helping shape our structures and systems, then taking part as we launch into our bold future.

Check out life at Robinhood on The Muse!

About the role:

As a member of this specialized overnight team, you’ll be the company’s voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued.

You will be empowered to help our customers with some of their most complex issues. This work will focus on equities trading, basic margin, and basic options issues, and deescalating advanced options trading-related issues. Your job is not only to work on the issues they encounter, but to help us learn as a company from each interaction, so that we can make our customers’ experience using our products as seamless as possible.

Your day-to-day will involve:

  • Delivering an outstanding customer experience for customers through email, chat, and phone channels during the overnight hours
  • Driving continuous improvement to delight customers by acting as the voice of the customer by identifying and communicating customer difficulties and opportunities to our product and engineering teams
  • Grow your financial services expertise as you develop deep subject mastery of complex financial concepts like equities trading, margin, and options trading
  • Ability to quickly defuse customer anxiety through exceptional customer service skills
  • Ability to work alternate shifts such as overnight and/or weekend day shifts

About you:

  • FINRA Series 7 and 63 Licenses
  • 2+ years experience in a support/service role for a financial services company
  • Ability to provide exceptional live service, both in-office and remote
  • Familiarity with financial services and the stock market
  • Experience handling and resolving Options related inquiries
  • Ability to think critically and apply logical problem-solving skills to isolate and resolve issues
  • Strong written and verbal communication skills
  • Attention to detail and strong analytical skills
  • Must be able to act independently and be self-motivated
  • The ability to quickly defuse customer anxiety through exceptional customer service skills
  • The ability to work outside of normal business hours while providing premier service to our customers around the clock

We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and aim to change the world, not just those who simply check off all the boxes.

Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please visit rbnhd.co/applicant-privacy.

Robinhood's benefits include generous time off, 401(k) participation with employer match, comprehensive health coverage, a health savings account (HSA), wellness benefits, backup childcare and education stipends (all benefits are subject to applicable taxes and based on eligibility).

 

Want some tips on how to get an interview at Robinhood?

What is Robinhood looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
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How to land an interview at Registered Customer Experience Representative?
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