Want to infuse a $34B sector of the insurance and real estate industry with predictive analytics and a tech-forward customer experience? Yearning for a startup culture within a profitable nationwide company? Join Doma and send an entirely new type of real estate model into the wild.
Doma and its family of brands - States Title, North American Title Company (NATC) and North American Title Insurance Company (NATIC) - offer solutions for lenders, real estate professionals, title agents, and homeowners that make closings vastly more simple and efficient, reducing cost and increasing customer satisfaction.
The enterprise revenue operations team at Doma is looking for an individual who will develop, build and launch a variety of enablement programs for its customer success team. The customer success function is undergoing rapid expansion and needs to formalize its onboarding practices as well as develop scalable best practices for: onboarding new customers, managing the team’s existing customer base, and ensuring that we improve overall customer experience as we scale the CS function.
An ideal candidate is:
Develop, create and maintain teaching modules and playbooks on:
Create and maintain a quarterly enablement plan for CS to drive measurable improvements and results.
Participate in QBRs
Support the development and delivery of the customer success onboarding program focused on reducing CSM ramp time.
Partner with product management/product marketing to craft communications for CS on new product launches and region launches
Continually develops and makes improvements to programs through feedback gathering
Nice to Have Experience:
We believe the most valuable investment we can make - and the greatest boost we can give to your career - is to build an outstanding team of colleagues who are passionate about our mission.
We currently offer the following benefits and will continually evolve them with the goal of efficiently attracting, retaining, and leveraging the very highest quality talent.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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