Senior Learning Specialist - Home Purchase

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What Doma is looking for in applicants

Build the solution that transforms the real estate industry! 

Want to infuse a $34B sector of the insurance and real estate industry with predictive analytics and a tech-forward customer experience? Yearning for a startup culture within a profitable nationwide company? Join Doma and send an entirely new type of real estate model into the wild. 

About Us 

Doma and its family of brands - States Title, North American Title Company (NATC) and North American Title Insurance Company (NATIC) - offer solutions for lenders, real estate professionals, title agents, and homeowners that make closings vastly more simple and efficient, reducing cost and increasing customer satisfaction. 

Our Values 

  • Customer Obsessed – We always put our customers first. 
  • Solution Driven – We solve problems that other people are afraid to. 
  • People leaders – We grow all of our people into leaders. 
  • One Team – We believe inclusion and teamwork produce the best results. 
  • Direct with Respect – We communicate with honesty and respect to our colleagues, customers, and partners. 

Our Values:  

  • Customer Obsessed – We always put our customers first.   
  • Solution Driven – We solve problems that other people are afraid to.   
  • People leaders – We grow all of our people into leaders.   
  • One Team – We believe inclusion and teamwork produce the best results.  
  • Direct with Respect – We communicate with honesty and respect to our colleagues, customers, and partner   

About the Opportunity: 

As an Ops Trainer, you will be the primary facilitator and point person for your team’s new hire onboarding program. But you won’t be without support! You will work closely with the Athena Ops Learning team and your fellow trainers to develop training plans and update content to ensure that all new hires have a strong onboarding experience.  

Ops Trainers will: 

  • Create onboarding schedules for new hires 
  • Advise new hires on effectively utilize Lessonly and other learning resources 
  • Coordinate shadowing and reverse shadowing 
  • Facilitate group learning activities 
  • Work with the Learning Team and Operations leaders to identify areas for improvement, and help create solutions 

Note that the role may evolve as we continue to build out our onboarding program 

What makes someone a good candidate for this role?  

While our Ops Trainers will receive ongoing coaching and development, we believe strong candidates are proficient in the following areas:  

  • Subject Matter Knowledge: A proficient understanding of Athena Operations, each function's mission and basic workflows, and an in-depth understanding of their specific function's role and responsibilities 
  • Facilitation Skills: Can effectively lead learning experiences for diverse audiences  
  • Culture Leadership: Demonstrates States Title's core values in all their interactions; can facilitate strong, inclusive culture-building experiences 
  • Coaching and Developing Others: Can coach others to success through relationship building, guidance, and support interventions 

Job Summary:

  • Own, manage, and facilitate department-specific new hire onboarding program 
  • Work closely with the Learning team and fellow trainers to revise onboarding, making it efficient and effective through high quality learning experiences and interventions 
  • Support continuing education programs as needed for department-specific learning priorities 
  • Contribute to the development and ongoing maintenance of the knowledge management system(s) 
  • Partner with department managers and supervisors to understand and increase quality and efficiency 
  • Create a softer landing for associates through nesting, coaching, and ongoing learning  
  • Be a voice and advocate for the company, culture, and overall desire to create a great place to work 
  • Assist with the testing and implementation of new products to the Athena Operations organization.  

About You:  

  • 6+ months working in current role within Athena Ops 
  • Exceptional written and oral communication skills 
  • Strong at building relationships; experience coaching and developing others is a plus 
  • Willingness to learn and adapt according to business needs. 
  • Extreme attention to detail and organizational skills  
  • Knowledge of title insurance, regulatory guidelines, and legal documents 
  • Passion for process improvement 
  • Proficient computer skills and presentation software (PowerPoint, Slides, etc) 
  • Balancing technology, information, processes, and individual and organizational learning within a culture of shared values 
  • Creative problem-solving and ability to work under tight deadlines 
  • Strong at partnering with others, particularly across functions and different aspect of the business 
  • Bonus: Experience processing files in ResWare 

We want the work you do here to be the best work of your life.  

We believe the most valuable investment we can make - and the greatest boost we can give to your career - is to build an outstanding team of colleagues who are passionate about our mission. 

We currently offer the following benefits and will continually evolve them with the goal of efficiently attracting, retaining, and leveraging the very highest quality talent. 

  • Our passionate, capable team will always be our #1 benefit 
    • We are proud of the team we have built so far, and we are excited about the team we have yet to add 
    • Learn something new every day 
    • Get more done than you would anywhere else 
  • Competitive salaries 
  • Top-of-the-line computer equipment 
  • Multiple Medical, Dental, and Vision Benefits options to allow you to customize to your and your Family’s needs 
  • Paid Time Off  
  • Health & Dependent Care Flexible Spending Accounts (FSA) 
  • Short Term & Long Term Disability 
  • Commuter Flexible Spending Account (i.e. Transit or Parking) 
  • Supplemental Life and AD&D Insurance 
  • Auto & Home Insurance Group Life Insurance 
  • Pet Insurance 

We believe in Equal Opportunity 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Want some tips on how to get an interview at Doma?

What is Doma looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
What are interviews for Senior Learning Specialist - Home Purchase like?
Interview processes vary by company, role and team. The best plan is to see what others have experienced and then plan accordingly.
How to land an interview at Senior Learning Specialist - Home Purchase?
A great first step is organizing your path to an offer. Check out Kiter for tools to get started!