Sr. Manager, Business Operations

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What Betterup is looking for in applicants

At BetterUp, we give people the coaching, support, and push they need to reach peak performance and unlock their limitless potential, in all they do, personally and professionally. We work with world-class experts and Coaches, pioneer innovative technology, and foster human touch at scale to fuel the BetterUp experience, and make growth and development achievable for all. We believe that practicing strong mental fitness is a never-ending practice of maintaining and building the strengths that proceed health, happiness, and success. 

And we’re looking to build out a diverse and ambitious team of go-getters to join us as we grow. Exciting opportunities lie ahead, as well as work that makes a real difference — not only in the lives of others, but for your own personal and professional growth, too. Join us as we continue to bring BetterUp to more people everywhere, and create impactful change for our members and for you. 

The Network Operations team’s mission is to build and enable a world-class coaching community that transforms lives at unprecedented scale and effectiveness. As the Senior Manager of Business Operations, you will own the end-to-end experience of our core coaching offerings with a keen focus on scale, operational efficiency, coach engagement and member impact. You will partner closely with our Sales, Product and Finance teams to design, evolve and scale key operational programs.

The ideal candidate possesses a unique blend of entrepreneurial experience building and scaling a concept, a creative mind that designs innovative experiences, and a laser focus on value creation that delivers extreme financial impact for the company. This is a perfect role for a strong problem solver who is also a strong operator, leader, and influencer.

What you'll do: 

  • Own the end-to-end operational lifecycle of BetterUp’s key coaching programs  with a focus on value creation, scale and efficiency
  • Creatively design new experiences that deliver greater impact, speed and efficiency for members and coaches
  • Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics
  • Hungrily uncover and solve complex business challenges with little guidance, while also surfacing key points of insights for the business 
  • Masterfully navigate key stakeholders from leadership to peers to coaches and be the liaison between our business partners and the Coach Experience team
  • Develop strategic, data-driven recommendations based on in-depth analyses of product and operational data 

If you have some or all of the following, please apply:

  • Experience as an operator or entrepreneur creating, building and scaling a concept or idea
  • 7+ years of professional experience in operations, strategy & operations,  management consulting or as an entrepreneur
  • Strong execution skills, ability to consistently meet timelines, exceed expectations and operate from a sense of urgency, even through ambiguity or changing business needs
  • Excellent oral and written communication skills – can collaborate with and communicate findings and recommendations to both technical and non-technical leadership audiences
  • Proven ability to quickly climb new learning curves, communicate issues and formulate potential solutions
  • A sincere, collaborative, and empathetic personality characterized by a strong inclination to be part of a team of doers
  • Interest in organizational behavior, positive psychology, coaching, or behavioral sciences - we geek out over this stuff, daily!
  • Coach training and certification preferred
  • MBA preferred


At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community. 

  • Access to BetterUp coaching; one for you and one for a friend or family member 
  • A competitive compensation plan with opportunity for advancement
  • Medical, dental and vision insurance
  • Flexible paid time off
  • Per year: 
  • Holiday charitable contribution of your choice on behalf of BetterUp
  • 401(k) self contribution

We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply.

BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 


Want some tips on how to get an interview at Betterup?

What is Betterup looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
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How to land an interview at Sr. Manager?
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