We’re looking for a smart, curious and empathetic individual to join our User Operations Support Team in Dublin.
As part of our UO Team, you will help customers to maximise clarity in their work and empower them to get the most out of Asana, our cloud-based work management platform. Most importantly, you will help customers with questions, feature requests, bug reports, as well as educate them about the best practices for using Asana with their team and within their company.
As a UO Support Specialist, you will become a product expert in Asana. Customers have a strong voice in prioritising our product development, and we encourage that dialogue through our support channels.
While providing the best possible service to our customers, you will also become part of a supportive and inclusive team that values quality, efficiency and collaboration. Based in our Dublin office, you will work closely with our teams in San Francisco, Sydney, and Tokyo. You will also have the chance to collaborate closely with different departments across our Asana offices globally.
What you’ll achieve:
Become a product expert in Asana
Help customers with questions, feature requests, bug reports, and educate them about the best practices for using Asana with a team
You’ll bring a critical eye to each support interaction, always looking for efficiency and customer experience improvements to help us improve our operations as the business continues to grow
Technical and pragmatic focus on customer support
Help User Operations increase efficiency by analysing key metrics, assessing tooling needs, and implementing solutions using tools, integrations, and APIs
Be a liaison between the product team and our customers
Excellent written and communication skills in English & German
Happy to be based out of Dublin
Genuine passion for making customers feel happy and understood
Natural troubleshooting skills and curiosity to learn every day
Tenacious work ethic and relentless attention to detail
Deep sense of empathy for technology users
Customer support/service experience
Strong technical aptitude and interest
Prior B2B customer support experience
Proficiency with Asana
Experience/ Interest in Terminal/iTerm, Github, Zuora or Zendesk
Knowledge of iOS and Android mobile platforms
Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named a Top 10 Best Workplace for 5 years in a row, is Fortune's #1 Best Workplace in the Bay Area, and one of Glassdoor’s and Inc.’s Best Places to Work. After spending more than a year physically distanced, Team Asana is safely and mindfully returning to in-person collaboration, incorporating flexibility that adds hybrid elements to our office-centric culture. With 11+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.
We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status.
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