Mongodb

Cloud Support Analyst

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What Mongodb is looking for in applicants

The database market is massive (the IDC estimates it to be $106B+ by 2024!) and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

Building on the rapid success and adoption of MongoDB, we are delivering applications and services that make it much easier to manage and scale database deployments. These next-generation systems are a growing list but currently include products such as Atlas (www.cloud.mongodb.com), Cloud Manager and Compass.

Our Cloud Support Analysts provide their exceptional analytical skills and customer service to ensure that MongoDB users are successful with our suite of MongoDB application-layer products. We’re looking for individuals who want to dig into the details of how “big data” and “web-scale” systems are successfully assembled and operated every day by organizations of every size and flavor.

Cloud Support Analysts are a key part of our elite Technical Services organization that supports MongoDB customers worldwide, with teams in locations including New York, Austin, Palo Alto, Sydney, Gurugram, Dublin and Tel Aviv. The person in this role must be willing and able to work weekends. This is a full time position with the work week being Tuesday through Saturday.

If you’re passionate about the opportunity to get comfortable working with the cloud every single day and be part of a team that works at the frontier of SaaS services and database systems, this is the role for you.

We are remote optional through February 1, 2022 afterwards this role will be in-office in our Sydney office long-term.

Why MongoDB is a fantastic place to work and build your career

  • Be a part of the company that’s reinventing the database, focused on innovation and speed
  • Enjoy a fun, inspiring culture that is engineering focused
  • Work with talented people around the globe
  • Learn, contribute, and make an impact on the product and community

Responsibilities

As a Cloud Support Analyst, you’ll be advising customers on strategies and documented practices for making best use of our cloud products. This will require you to translate technical concepts and patterns into generalist’s terms for our customers, helping them understand, install, and use those applications well. You’ll also troubleshoot technical problems with these products, and be an advocate for our users’ needs, collaborating with the MongoDB product management and development teams on their behalf.

What We’re Looking For

We consider all candidates with an eye for those who are self taught, curious, and multi-faceted. You’ll need excellent communication skills, both written and verbal, and be knowledgeable about a wide range of web and internet technologies. You should also have:

  • The ability to think on your feet and rapidly learn a wide variety of new technologies and skills
  • Experience administering large-scale production environments, including hardware and operating systems (e.g. Linux, Windows)
  • A B.A. / B.S. or equivalent work experience; if you don’t have a Computer Science degree, but think you can do the job, apply anyway!
  • Familiarity with Amazon Web Service or other cloud infrastructure platforms
  • You’ll get bonus points for foreign language skills, a MongoDB or Cloud Certification, or previous support experience
  • Patience, empathy, and a genuine desire to help others

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Want some tips on how to get an interview at Mongodb?

What is Mongodb looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
What are interviews for Cloud Support Analyst like?
Interview processes vary by company, role and team. The best plan is to see what others have experienced and then plan accordingly.
How to land an interview at Cloud Support Analyst?
A great first step is organizing your path to an offer. Check out Kiter for tools to get started!