We are looking for a customer advocacy program manager to join our customer advocacy team within Asana’s scaled customer success team. This role will help build strategic and scalable customer programs that drive our enterprise customer base adoption and upsell. Focusing on customer-centric, high-performing programs that develop relationships with our enterprise customers base both on and offline.
The Asana Customer Advocacy team is building for the long-term, and as an early member of the advocacy team, the program manager will be a core part of helping share the Asana customer advocacy vision and strategy through strategic executive programs.
This role is focused on engaging with our customers with a mission to develop senior relationships through our advocacy and customer success programming and genuinely empowering the customer to succeed with Asana as a partner. Success in this role can be achieved with a concentrated focus on building strong customer relationships and ultimately discovering and activating premier Asana advocates. If you like helping customers succeed, creating supreme customer experiences, activating compelling stories on work management, and helping companies work seemingly together, you will love this job!
The focus of this role is to drive customer advocacy in the work management space by partnering with customer success, sales, and marketing teams. A successful contributor in this role will have a collaborative style, demonstrate flexibility and creativity, and be driven to help the team and the customer succeed.
What you’ll achieve
Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named a Top 10 Best Workplace for 5 years in a row, is Fortune's #1 Best Workplace in the Bay Area, and one of Glassdoor’s and Inc.’s Best Places to Work. After spending more than a year physically distanced, Team Asana is safely and mindfully returning to in-person collaboration, incorporating flexibility that adds hybrid elements to our office-centric culture. With 11+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.
We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status.